Nice product – worked out of box, very flexible, good support.
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WSdesk is a nice solution for a straight forward Ticketing System. It has most of the bells and whistles of other top ticketing systems i have looked at (email piping, flexible Form with Gravity interface, custom fields, CSV reporting, triggering options etc.). It is quite conveniently flexible and configurable.
I chose Wsdesk because their support was better than the other ticket system I was considering. They say 24-hour turnaround, but most times, it’s less than 8 hours (probably depends on your location). And they will stick with it until it’s solved or answered reasonably – trust. Also they have a lot of experience in other applications (e.g. catalogue). Not just a one-hit wonder.
You need to get the Premium version to get email/ticket support. I turned it on and most of it happily worked out of the box. But with these more sophisticated plugins, the premium support is worth the trouble of trying to hook everything up yourself. By the way, their documentation is quite good. Better than the other.
The Premium version is reasonably priced for small and med businesses.
It’s a good 5-star product (and comopany) to check out.
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