Nice plugin but support is not responsive

  • It is a nice and fast plugin and have all required features in this plugin but one drawback, I haven’t received any response from the support team. Might be because I am a free user and maybe support will reply only to paid users.

    I am planning to buy it for a lifetime but due to this, I need to think about it twice. I didn’t receive any single response from the support side that is the reason I have provided only a 4 Start rating.

    I posted my issue more than a week ago.

    • This topic was modified 1 year, 10 months ago by princedm.
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  • Plugin Contributor codersantosh

    (@codersantosh)

    Hello @princedm ,

    Thank you for your review and for bringing your issue with the support team to our attention. We apologize for any inconvenience or frustration that you may have experienced.

    We would like to assure you that every user, regardless of whether they are free or paid, is important to us and we strive to provide the best support possible. We understand the importance of timely and helpful responses, and we are committed to improving in this area.

    Regarding your concern about the support experience for free users, we would like to clarify that we provide support to all of our users, regardless of their plan. You can view the support thread.

    I have already replied to your query on the support thread.

    Best Regards!

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