NextGen Pro Is a Waste of Money

Hi @gilmourb,

Checking our records it appears that our support team has provided you with a code workaround that’s meant to increase the resolution of Pro Tile thumbnails. Could you please let us know if that didn’t helped as we didn’t get any feedback from you regarding it?

• This reply was modified 1 year, 3 months ago by Imagely.

Hello,

We have been trying to fix the poor layouts and pixelated images in Imagely products for a while. Supports replies have been off topic and for the most part not helpful. It has taken several contacts from us before Support replies.

The same images do not pixelate in other galleries. We have verfied that the images are big enough to display without pixelation, they are between 1000px and 1920px at 72ppi.

The problem is your software; own it and fix it.

The workaround you provided was for full size images not thumbnails.

Hi @gilmourb,

Thanks for your reply. We understand there’s place for the improvement and we look forward to discuss with the team on the best approach to better handle the dynamic images resolution and to make sure that it adapts better corresponding to the container’s width where it is added.

The filter that our support team has provided is meant to specifically affect Pro Tile thumbnails’ resolution and not the lightbox images:

function custom_tile_image_dimmensions() {
    return array(
        'width' => 1200,
        'height' => 800
    );
}
add_filter( 'ngg_pro_tile_image_dimensions', 'custom_tile_image_dimmensions', 10, 3 );

Please make sure you clear both the image cache from “NextGen Gallery->Other Options -> Miscellaneous” and your site’s cache for NextGen to generate and display Tile thumbnails of a bigger resolution.

Best Regards,
Imagely Team

Hi Imagely,

This did not work. We DO NOT want the thumbnails to be wider and taller. Wider and taller is not resolution. Resolution is pixels per inch, for example 300ppi vs 72ppi.

Make the width wider and the height higher could be making the problem worse.

We have our max image size set to 480px wide and the gallery set to 3 columns. However, only 2 columns are showing. If there are only 2 columns the photos need to be 620px wide, therefore the images may be getting upsized from 480px wide to 620px wide which makes them blurry.?

If there were actually 3 columns, as specified in our settings, the photos only need to be a maximum of?413px wide (less than our max. width) so, they would be sharp.

Hi @gilmourb,

Pro Tile gallery display type never supported an option to set a column size, number of columns or the thumbnails max height/width. I think you are confusing Pro Tile with either Mosaic or Masonry. The only available size changing option for Pro Tile allows changing the container width of the entire container.

Pro Tile has an algorithm behind that automatically creates the layout using the passed images and this algorithm cannot change. As its name may suggest, it is specifically meant to display tiles of irregular size mostly by having one big portrait thumbnail that’d cover for the 2 separate landscape thumbs at one side of it ( this is the main Pro Tile layout particularity )

We did not change the dimensions of the tiles ( thumbnails ) in any way using that code. We only have increased their resolution ( in hope that the big tiles will get a big enough resolution to avoid them look over-stretched on large screens ).