• Resolved modanmc

    (@modanmc)


    The gallery will not load on mobile devices.
    I’ve tested what was the reason for that and I noticed that NextGen Gallery variables are being printed at the very bottom of the page when loading through a mobile device while on desktops it loads in the head section and works perfectly fine.
    Here’s a link to one of the pages that has this gallery https://pipe-organ-recordings.com/murdy-family-organ-basilica-sacred-heart/

    Please let me know what can I do to resolve this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @modanmc – There are a few JavaScript errors on your site which I cannot identify why they would be occurring although I suspect a conflict with another active plugin or your current theme as the most likeliest places to look.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter modanmc

    (@modanmc)

    Hello,

    Thank you for the reply. I’ve checked the plugin which was most likely to cause this error and I was right – it was https://wp-rocket.me/ . I did not disable it completely but only removed the features that were optimizing js files and adding cache for mobile devices and that fixed it.

    Thanks again!

    Plugin Contributor photocrati

    (@photocrati)

    @modanmc – Thanks for the update … you might be able to exclude NextGEN Gallery assets from WP Rocket Cache as another alternative.

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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