Nextgen gallery – [Not a valid template]

@diddino – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.

I proceeded to send the bug report, I’m still waiting for your communications.

you can help me solve the problem, or should I look for a new plugin to get a gallery on the site?

@diddino – I’m not specifically recognizing your issue in our Bug Reports, if you have not received a response yet you may need to re-send the report.

Thanks!

– Cais.

Bug reports re-send.

“REPORT A BUG

Thank you for submitting your bug report giacomo! We’ll be in touch with you as soon as we can. Meanwhile, please review our help documentation as listed below:

Theme Documentation

NextGEN Gallery

NextGEN Pro/Plus

NextGEN Ecommerce

If your error was hosting related, please create a ticket in your hosting build panel, or click here.

Thank you!

The Imagely Team”

@diddino – All current Bug Reports have been responded to; our spam folders have been re-checked; and I am not able to locate any reference to this topic specifically. Have you received a response from the Bug Report you sent? If not, please consider using our contact form instead at https://imagely.com/contact/

Thanks!

– Cais.

I have use your contact form, now.
Let me know if you have receved the message.

”
CONTACT IMAGELY

For all active members with support questions please use our support page to open a ticket. For NextGEN Gallery [free] plugin users, please post your questions in our support forum. Thank you! This ensures your questions get sent to the proper channel. ??
We reply to emails Monday – Friday during normal business hours, 8am – 4pm EST.
Please use the contact form below for any pre-sales questions only.
Your message was sent successfully. Thanks.”

@diddino – I am not currently seeing anything specifically referencing this topic which may be the only reference that we can separate your report under. If you have not received a response within the next business day, please try again.

Thanks!

– Cais.

since it is already a long time that look a your support to solve the problem, if tomorrow I will not have a solution on your part, I shall replace the plug with another.

Regards

@diddino – Hopefully you have received a response although we have recently been seeing users sending from a Yahoo email address not being able to get through.

Thanks!

– Cais.

i don’t have receved nothing

@diddino – If all of the forms you are using are stilling failing to get through to our support team you can try emailing directly getimagely at gmail dot com. We generally find the form inputs and details to be very helpful although helping you get this issue resolved is more important.

Thanks!

– Cais.

• This reply was modified 7 years, 11 months ago by photocrati.