Nextgen gallery conflicting with Media.php and stopping uploads?

@allmyhoney – Although you have made these changes do you know for a fact that your web hosting service is actually allowing you to use those resources?

– Cais.

@cais, would I need to actually go further than this here: https://www.rubiconcentre.ie/phpinfo.php

How can I be 100% certain?

@allmyhoney – Ask them … unless you are satisfied those numbers are truly accurate.

– Cais.

@cais, oh ok ?? Yes of course I have asked here, my host have shown me the /usr/lib/php.ini file directly and also I have the ability to add php.ini files at site level also. I have also a few more VPS servers here where the setup seems to work fine. So of course something somewhere is wrong but the memory limit seems to be working fine and I have upped it to a pretty high 512M at this stage but of course that is not really the issue here right now. The issue to know what is causing the need for such high memory.

I have edited the /usr/lib/php.ini file directly now via the terminal and updated the changes and they did reflect in any changes in the php configuration editor in whm also. I then restarted apache via whm and it did say successful restart but still no joy unfortunately in WordPress and still memory errors with nextgen and image uploading. Attached is what I see on the php.ini file when I edit it directly and all seems well. Not sure from here: https://i59.tinypic.com/10qjgnt.jpg

@allmyhoney – Thanks for going through all that trouble and its good to know you were able to verify those numbers.

I would suggest looking at possible conflicts between other active plugins and possibly your current theme as the next items to review.

– Cais.

Theme is woothemes canvas framework and use this on many sites with Nextgen and not an issue. Already tried deactivating all plugins. When I deactivate Nextgen then the image uploaded works fine and everything in the Media Library works fine so this is definitely not the issue here.

@allmyhoney – NextGEN Gallery does not use the Media Library (currently) or any of its base routines which is why I am suggesting a conflict somewhere.

What are the specific steps you are taking when using the Media Library and getting this out of memory error?

– Cais.

The specific steps are pretty straight forward. I go to Media > Add new and then bang it fails on any image over 200kb and of course as I say if I deactivate NextGen it works fine on all image sizes. it is a strange one and hence me looking for support here. I would always troubleshoot 10 steps before posting here.

@allmyhoney – As you noted you have many sites with similar setups and are not having any issues, I would recommend looking at one (or more) of those working sites and addressing the differences on the site that is not working to see if there is something that points to a possible cause.

Otherwise, starting from a baseline of a default WordPress Twenty series theme and only NextGEN Gallery active may be you best bet to fully troubleshoot this particular site.

– Cais.

@cais. I cloned the site onto a new server and same issues occur. So I went digging into the code of nextgen because as I say deactivating nextgen means it all works again.

I was checking memory_limit in the code and these limits are overwriding php.ini configuration on the server

Some instances are listed below:

wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/nextgen_data/class.ngglegacy_thumbnail.php: $memory_limit = substr($memory_limit, 0, -1) * 1024 * 1024;

or

wp-admin/includes/image-edit.php: @ini_set( ‘memory_limit’, apply_filters( ‘admin_memory_limit’, WP_MAX_MEMORY_LIMIT ) );
or,

wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/lib/gd.thumbnail.inc.php: // @ini_set(‘memory_limit’, ‘128M’)

So my question is how to get around this or avoid this or increase the limits here and protect against updates? Thanks

@allmyhoney – One of our developers has read over this thread and would need to do some more in-depth investigating … would it be possible for you to send us a Bug Report () for this specific issue with your site specifics as well.

We may need log in (and FTP) credentials for your site to see this happening first-hand if we are not able to find a way to recreate the problem. Please include those with your Bug Report.

Thanks!

– Cais.