NextGen Gallery Comments – Email Notification Issues

  • Resolved danearnold

    (@danearnold)


    3 years, 1 month ago

    This message is to the community as I have already reached out to Imagely through normal support channels.

    Is anyone experiencing issues where you do not get an email when someone comments on an image? You should get an email if “Email me whenever anyone posts a comment” is on. But I sometimes do not get them, and stranger still, I have a use case where a random user is getting the email instead of me.

    Imagely is able to reproduce the issue, but only on my site. Because of this, it is not a high enough priority to investigate further at this time. Thus my long-shot reaching out to the community to see if anyone has experienced this or has any ideas.

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @danearnold,

    Apologies for the unrelated to this thread reply that we’ve previously posted ( now edited and deleted ). I’ve meant to reply using it to a different thread.

    As a follow-up – our developers will continue to debug the issue on the testing site that you have setup for us.

    Thanks a lot for bearing with us!

    • This reply was modified 3 years ago by Imagely.
    Thread Starter danearnold

    (@danearnold)

    Thanks. You had me going. You may delete your response, and this comment if you like. I have faith in Imagely to figure this out.

Viewing 2 replies - 1 through 2 (of 2 total)
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