NextGEN crashes when trying to add photo

  • Resolved n8vz

    (@n8vz)


    3 months, 2 weeks ago

    When I try to add a photo to a gallery my site essentially crashes with this error message:

    “Import Photocrati Galleries
    There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    The email sent says that the theme (Photocrati) produced a “fatal error.”

    So, what do I do to rectify this problem?

    I’m using:

    Photocrati Pro 5.0.8

    NextGEN Pro 1.16.2

    PhP 7.4

    Thanks for any help you can give me. — Carl

    • This topic was modified 3 months, 2 weeks ago by n8vz.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter n8vz

    (@n8vz)

    The link to the page I referenced, of course, requires an administrative login to view.

    I’ve also issued a trouble ticket with Photocrati.

    • This reply was modified 3 months, 2 weeks ago by n8vz.
    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    I would suggest contacting the Photocrati support team here – they should be able to help you troubleshoot this issue. If you have any UpdraftPlus specific issues I would be happy to assist you further.

    Thread Starter n8vz

    (@n8vz)

    I did contact them. Their solution is to upgrade to Photocrati 10 as my version is now “legacy” and no longer supported. I’m weighing my options at this point. — Carl

Viewing 3 replies - 1 through 3 (of 3 total)
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