Newsletters not received

Hey there!

In order to help figure out where any issue lies, we will need some more info.

Can you please send us the following information:

– A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
– Copy and paste the information from MailPoet > Help > System Info.

In this case, please redact any info from the report you wouldn’t want available in public, as the forums are public.

Here are the informations you have asked :

the screenshot https://drive.google.com/file/d/1MzEIs6Tp0nVuve1vaj0nZvpkf6UrBoSX/view?usp=sharing

System info

name: *******
email: info@****.**
PHP version: 7.4.30
MailPoet Free version: 3.100.2
MailPoet Premium version: 3.100.0
MailPoet Premium/MSS key: e17405161f0677be****************
WordPress version: 6.0.2
Database version: 10.3.36-MariaDB
Web server: Apache
Server OS: Linux ***.o2switch.net 4.18.0-348.12.2.lve.el7h.x86_64 #1 SMP Mon Jan 24 05:45:10 EST 2022 x86_64
WP info: WP_MEMORY_LIMIT: 128M – WP_MAX_MEMORY_LIMIT: 4096M – WP_DEBUG: – WordPress language: fr_FR
PHP info: PHP max_execution_time: 600 – PHP memory_limit: 4096M – PHP upload_max_filesize: 512M – PHP post_max_size: 512M
Multisite environment?: No
Current Theme: ZikZag Child (version 1.0)
Active Plugin names: async-javascript/async-javascript.php, autoptimize/autoptimize.php, borlabs-cookie/borlabs-cookie.php, broken-link-checker/broken-link-checker.php, classic-editor/classic-editor.php, coming-soon/coming-soon.php, contact-form-7/wp-contact-form-7.php, duplicate-page/duplicatepage.php, elementor/elementor.php, envato-market/envato-market.php, loco-translate/loco.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, redirection/redirection.php, revslider/revslider.php, search-filter-pro/search-filter-pro.php, simple-custom-css/simple-custom-css.php, tinymce-advanced/tinymce-advanced.php, updraftplus/updraftplus.php, wordfence/wordfence.php, wordpress-seo/wp-seo.php, wp-fastest-cache/wpFastestCache.php, wp-health/wp-health.php, wp-smushit/wp-smush.php, wps-hide-login/wps-hide-login.php, zikzag-core/wgl-core.php
Sending Method: SMTP
Sending Frequency: 100 emails every 5 minutes
MailPoet sending info: Send all site’s emails with: current sending method – Task Scheduler method: WordPress – Cron ping URL: https://www.***.net?mailpoet_router&endpoint=cron_daemon&action=ping – Default FROM address: info@***.*** – Default Reply-To address: info@***.*** – Bounce Email Address:
Total number of subscribers: ****
Plugin installed at: 2020-05-27 14:44:18
Installed via WooCommerce onboarding wizard: false

Thanks

Hey again!

One more thing to check is if the emails are sent and not received, or are not being sent. Do you know which is the case?

Also, are any of the of emails being received by any of your subscribers?

Hi !

The status in “Emails” category indicate 1/1 or 100/100 for example, and “Clicked, Opened” 0% both.

So, emails seems to be send (information from the plugin) but I’m sure no one got it.

Just for recall : I receive email test but no emails in “Emails” categoty are received, without changing any configurations of MP..

Hi ! I have tried some things :
– send an older newsletter by duplicating : not received
– send a new template from MP : received
– send a new template i have modified : received

So i think older templates are bugging with new version of MP

Do you confirm that ?

• This reply was modified 2 years, 5 months ago by federaldesgn.

Hi @federaldesign,

I found a MailPoet account associated with the domain ***era.net.

There you have a free subscription still pending approval, which means you can only send emails to email addresses authorized in your MailPoet.com account.

Can you please let us know if all the emails were sent to the same email address?

Also, can you confirm you’re sending these emails with us or with a 3rd-party sending method for now?

Hi !
We have always used a SMTP hosting account with MP to send emails..
Regards

• This reply was modified 2 years, 5 months ago by federaldesgn.

Hi again @federaldesign ????

Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers