Newsletter stalls at 234 deliveries

Hello @rxas and thanks for using our plugin. Did you try to take a look at Brevo’s logs to see if they provide some more insights on this behaviour? Also, which version of Newsletter are you currently using?

Michael

There is nothing abnormal on the Brevo log, I am also speaking to them about it. I was able to “test” the settings with both SMTP Brevo and Standalone Brevo addons and there was no issue with the test, and the test also showed up in Brevo.

I tried both Brevo SMTP, and Brevo addon and both do not work. I paused the newsletter from sending, I turned off both the Brevo and SMTP addons hoping it would send with the wordpress mailer, started the newsletter again, but even that is not working, still stuck at 234. I think it may be related to your plugin.

Newsletter Version is 8.1.7

• This reply was modified 8 months, 4 weeks ago by rxas.

It is a strange behaviour indeed. Could you plese turn debug logging on and see if that helps?

Michael

Okay I activated debug mode, and changed the log to debug.

I was actually successful in sending an email, I am not sure why it is now changed. Does debug help fix problems on its own? I’ll leave debug mode on for now, and debug log mode, but I dont want to keep it on forever.

in the “main” log I saw that my sub 266 had an invalid email, I deleted that sub just to be sure, then the next job it showed a successful email was sent. Is it possible the system was hanging up on sub 266? Not sure why it would be happening now as I.ve send quite a few newsletters out to my sub base. That was the only entry in the “main” long, after that, a successful email was sent out which was logged in the SMTP log.

One other thing I noticed was the database table change had a KO, which i manually reset, it is now OK.

EDIT: I’ve turned off debug mode, and changed the log back to “normal”. Emails are still sending so looking good.

• This reply was modified 8 months, 3 weeks ago by rxas.
• This reply was modified 8 months, 3 weeks ago by rxas.

Hi, the debug mode should have produced a log file named “php-aaaaaa.txt” and you can find it on Help/System/Logs (in the latest version of the plugin). Since probably the problem was due to a fatal error, it would be very useful to understand why an invalid email generated those errors. Could you share the content of that file with me (stefano [at] thenewsletterplugin [dot] com)? An invalid email address should not generate a fatal error in our (or others’ code), having the error we can try to intercept it.

Thank you!