Newsletter not sending – stuck in queue

Hi – I’ve just created a newsletter, but it is not sending. It has simply got stuck in the sending queue. I have checked in “Help / System Status”, and see the following:

Task Scheduler

https://www.doggieboat.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping

Connection successful.Connection to the MailPoet Sending Service

Connection successful.CronAccessibleUnknownStatusrunningLast updated15 April 2024 14:24Last run startedunknownLast run completed15 April 2024 14:24Last seen errornoneLast seen error dateunknownWP Cron / Action Scheduler StatusVersion3.7.4Storage typeDBStoreNext trigger run15 April 2024 18:10Last trigger run15 April 2024 18:08Last worker run15 April 2024 15:24Sending QueueStatusrunningStarted at10 April 2024 19:34Sent emails0Retry attemptnoneRetry atnoneErrornoneTotal completed tasks6Total running tasks1Total paused tasks0Total scheduled tasks0

Would appreciate help as newsletters are no good if they don’t send! I’ve had to resort back to Mailchimp for this one.

Cheers
Tim

name: admin
email: [email protected]
PHP version: 8.1.27
MailPoet Free version: 4.48.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: bd8aec500893a4c4****************
WordPress version: 6.5.2
Database version: 10.5.24-MariaDB
Web server: Apache
Server OS: Linux server.lancing-internet.co.uk 3.10.0-1160.42.2.vz7.184.10 #1 SMP Fri Dec 31 04:05:16 MSK 2021 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512m - WP_DEBUG:  - WordPress language: en_GB
PHP info: PHP max_execution_time: 120 - PHP memory_limit: 1024M - PHP upload_max_filesize: 32M - PHP post_max_size: 64M
Multisite environment?: No
Current Theme: Storefront (version 4.5.5)
Active Plugin names: query-monitor/query-monitor.php, 404page/404page.php, aco-product-labels-for-woocommerce/start.php, automatewoo/automatewoo.php, back-in-stock-notifier-for-woocommerce/cwginstocknotifier.php, cart-recovery/cart-recovery-for-wordpress.php, classic-editor/classic-editor.php, classic-widgets/classic-widgets.php, code-snippets/code-snippets.php, cookie-law-info/cookie-law-info.php, cost-of-goods-for-woocommerce-pro/cost-of-goods-for-woocommerce-pro.php, debug-bar/debug-bar.php, elex-woocommerce-google-product-feed-plugin-basic/elex-product-feed-basic.php, enable-media-replace/enable-media-replace.php, facebook-for-woocommerce/facebook-for-woocommerce.php, foosales/foosales.php, formidable/formidable.php, fv-wordpress-flowplayer/flowplayer.php, gallery-custom-links/gallery-custom-links.php, google-site-kit/google-site-kit.php, hello.php, leira-cron-jobs/leira-cron-jobs.php, mailpoet/mailpoet.php, mappress-google-maps-for-wordpress/mappress.php, megamenu-pro/megamenu-pro.php, megamenu-storefront/megamenu-storefront.php, megamenu/megamenu.php, modern-events-calendar-lite/modern-events-calendar-lite.php, ni-woocommerce-custom-order-status/ni-woocommerce-custom-order-status.php, product-sales-report-for-woocommerce/hm-product-sales-report.php, pw-bulk-edit/pw-bulk-edit.php, redirection/redirection.php, seo-by-rank-math/rank-math.php, trustpilot-reviews/wc_trustpilot.php, ultimate-social-media-plus/ultimate_social_media_icons.php, updraftplus/updraftplus.php, woo-discount-rules/woo-discount-rules.php, woo-order-export-lite/woo-order-export-lite.php, woo-product-feed-pro/woocommerce-sea.php, woocommerce-advanced-shipping-packages/advanced-shipping-packages-for-woocommerce.php, woocommerce-attribute-stock/woocommerce-attribute-stock.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce-google-analytics-integration/woocommerce-google-analytics-integration.php, woocommerce-payments/woocommerce-payments.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packingslips.php, woocommerce-product-addons/woocommerce-product-addons.php, woocommerce-product-bundles/woocommerce-product-bundles.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php, woorewards/woorewards.php, wooswipe/wooswipe.php, wp-cerber/wp-cerber.php, wp-optimize/wp-optimize.php, wp-staging/wp-staging.php, wp-whatsapp-chat/wp-whatsapp-chat.php, wt-smart-coupons-for-woocommerce/wt-smart-coupon.php, wt-woocommerce-sequential-order-numbers/wt-advanced-order-number.php, yith-woocommerce-brands-add-on/init.php, yith-woocommerce-gift-cards/init.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://www.doggieboat.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address:  - Bounce Email Address: [email protected]
Total number of subscribers: 501
Plugin installed at: 2024-02-07 09:39:26
Installed via WooCommerce onboarding wizard: false