Newsletter not arriving in mailbox

I understand you are not able to receive emails to your custom email addresses. Can you please send us the following information to investigate this further:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

name: Helena Gwyn
email: [email protected]
PHP version: 8.1.27
MailPoet Free version: 4.47.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: b162eda5e91d7fac**
WordPress version: 6.4.3
Database version: 10.6.13-MariaDB
Web server: nginx/1.20.2
Server OS: Linux opal9.opalstack.com 3.10.0-1160.90.1.el7.x86_64 #1 SMP Thu May 4 15:21:22 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 384M - WP_MAX_MEMORY_LIMIT: 384M - WP_DEBUG: - WordPress language: nl_NL
PHP info: PHP max_execution_time: 60 - PHP memory_limit: 384M - PHP upload_max_filesize: 64M - PHP post_max_size: 64M
Multisite environment?: No
Current Theme: Heavenly Inspirations (version 1.0.0)
Active Plugin names: sitepress-multilingual-cms/sitepress.php, add-to-calendar-button/add-to-calendar-button.php, all-in-one-seo-pack/all_in_one_seo_pack.php, astra-addon/astra-addon.php, mailpoet/mailpoet.php, ninja-forms/ninja-forms.php, plausible-analytics/plausible-analytics.php, pods/init.php, shortcode-in-menus/shortcode-in-menus.php, ultimate-addons-for-gutenberg/ultimate-addons-for-gutenberg.php, user-switching/user-switching.php, wordfence/wordfence.php, wp-super-cache/wp-cache.php, wpml-media-translation/plugin.php, wpml-ninja-forms/plugin.php, wpml-string-translation/plugin.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://www.heavenly-inspirations.eu/nl/?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 64
Plugin installed at: 2023-01-06 17:44:04
Installed via WooCommerce onboarding wizard: false

Thank you for sharing the system info. I looked into the account and don’t see any problem with it and also can confirm that the email ID [email protected] is not suppressed in our system.

Just to doubt check, this is the email address you are using to send the newsletter preview? And another question, does it work when you use a different email ID?

That is not the exact address. My project-addresses look like that.

When I create a newsletter and send a preview to that address, it arrives just fine. When the newsletter is actually sent, it doesn’t. Not just on this website. Also on another website where I’m a registered administrator with a similar address. So somehow there’s a difference in handling mail when sending a newsletter to a list instead of just sending a preview to one address.

Same problem here. Looks like they use two different ways to send these mails.

Hi @helenagwyn ????:!

Thank you for reaching out to us!

Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers

And @davidfonsbo, please open up a new thread so that we can have a look at your issue.

Cheers