Hello @legentlemanfr ,
Thank you for your feedback and opinions. This is constructive, and I understand all that you have brought to our attention.
First off, It has not escaped our attention that we need more engagement with our valued users.
Our lead developer and I are, indeed, working right now on a more streamlined and clean site design, and are laying out our plans for regular newsletters and blog articles detailing our plans and updates for WC Vendors, WC Vendors Pro and our extensions. We are actually quite excited about these updates that we are working on!
As far as the forums– yes, we did decide to close the forums. We are entertaining opening community only forums in the future, so that our users and at times WE can discuss our products in a forum settings, but we will not be using this format for support for our products. It is too difficult to provide the attention to each user, and also to keep the support requests organized. The support tickets are working much better for one-on-one support. We have heard from several users that they do miss the forums and the engagement with us and other users, so we are considering how we may be able to implement some community discussion on the site with our redesign.
For WC Vendors & WC Vendors Pro developments: We are currently working on several updates. First and foremost right now is updating ad changing the payments gateways. PayPal has depreciated Adaptive Payments, and since this is the most widely used gateway by our users, we MUST create a solution for the future. This is the primary focus of our work at the present moment. We will also be updating and extending the capabilities of our Stripe Commission & Gateway plugin.
Next is a re-write for several areas of the core WC Vendors plugin, so that we may modernize a bit and further expand both plugins; until we do so, we are limited in how far we can continue to grow and expand WC Vendors and WC Vendors Pro. After that, we will look into the requested extensions and features form our users, of which we have quite a few.. so we will create a priority list and get to work on those. Of course, in the meantime, we have to continue to update and maintain WC Vendors and WC Vendors Pro.
I hope this gives you a good synopsis of what is happening with WC Vendors and WC Vendors Pro. We have had a few setbacks, required restructuring and changes that have been difficult, but now we are progressing again looking forward to our new site and updates.
Thank you again- we sincerely hope you will decide to continue to use WC Vendors & WC Vendors Pro for your marketplace.
Let me know if I can assist you with anything else.
Cheers,
Anna – WC Vendors