Newly uploaded audio not playing in Safari only

  • Resolved Lori Berkowitz

    (@bmonster99)


    7 years, 2 months ago

    Hi, I have a page with several audio files. All are working on all browsers except Safari. In Safari, all of the previous audio plays with no problem, but the latest upload does not work. Clicking the Play button does nothing. Symbol does not change to a Pause icon and white loading line does not appear. That same audio file on that same page plays in all other browsers. Plugin is latest version. Any help is appreciated. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, do you know if the audio file is not corrupted? This sometimes occur.

    Regards

    Thread Starter Lori Berkowitz

    (@bmonster99)

    The file worked fine on other browsers and when played directly, so seemed to be fine. I downloaded another copy of it from a different source and the new one worked in all browsers including Safari, so may have been an issue with the original file. Thanks.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    I am glad your solved your issue.

    Enjoy the plugin.

    Kind regards

    Hmmmm.. I am having the same issue, but don’t have any new audio files. All original files play perfectly on chrome & firefox. None of them now work on Safari. They are referring to files hosted in Dropbox.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    @sarahjul, can you start a new support thread. This one is marked as resolved.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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