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Resolved jenneskes
(@jenneskes)

3 years, 11 months ago

Since the latest update to version 2.10.1, I get the following error on all the websites that use this plugin:

Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.1.0”. You are running 7.0.33. in <root maps>/wp-content/plugins/themeisle-companion/vendor/composer/platform_check.php on line 24

I commented lines 7-9 so the check will not be done, and it seems to solve the problem, and I don’t see issues on the websites so far.

Is this plugin really only suitable for PHP version 7.1.0 or higher? If so, then I may have a future problem with this plugin because I’m not able yet to upgrade to a higher PHP version…

Thanks in advance for looking into this issue!

Viewing 11 replies - 1 through 11 (of 11 total)

shadb1
(@shadb1)

3 years, 11 months ago
I have the same issue…
- This reply was modified 3 years, 11 months ago by shadb1.
game writer
(@scrybbler)

3 years, 11 months ago

Me too. This just took down my client’s website and they are pissed.

kelseyjackson
(@kelseyjackson)

3 years, 11 months ago

Same issue here, was able to recover but have most of the homepage down because it was using this plugin.

csonkacsaba1986
(@csonkacsaba1986)

3 years, 11 months ago

I have the same issue…

Plugin Contributor rodicaelena
(@rodicaelena)

3 years, 11 months ago

Hi there,

We are sorry for the trouble, we just released an update to fix this.

Thank you

jgjohn2
(@jgjohn2)

3 years, 11 months ago

Hi, I’m still having the same issue. I can’t even log in to the editor to disable the plugin. No idea what to do.

csonkacsaba1986
(@csonkacsaba1986)

3 years, 11 months ago

We have changed the PHP version to 7.3.16. Now it works well.

Plugin Contributor rodicaelena
(@rodicaelena)

3 years, 11 months ago

Hi,

If you don’t have access to the dashboard, you can contact your hosting provider and ask them to update the plugin for you.

drgravely19
(@drgravely19)

3 years, 11 months ago

How do we get in touch with the hosting provider ? Thank You

Plugin Contributor rodicaelena
(@rodicaelena)

3 years, 11 months ago

You can write them an email. You should have a contact address from them, from when you bought your hosting.

robinbdb
(@robinbdb)

3 years, 11 months ago

login to
1) File Manager->
2) Click on wp-content ->
3) rename the plugin folder
4) Refresh the website and it will be on.
5) rename the plugin folder back to original name again.

No login to admin panel and and activate all plugins one by one and check which one is creating trouble. Problem was in https://www.tigertradebd.com and solved now.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Newest version 2.10.1 seems to need PHP 7.1.0’ is closed to new replies.