Newest Products block not updating on phones
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The Newest products block updates straight away on desktop when new products are added, but not on phones.
I’ve tried the following:
1) Clearing the Edge Cache.
2) Purging the server cache.
3) Viewing in multiple browsers on multiple devices using different internet connections.But it doesn’t work. The two most recently added products are not showing up on phones.
The page I need help with: [log in to see the link]
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Hi,
For better assistance, please provide us with the following information:
Could you please share a copy of your
site’s System Status
? You can find it viaWooCommerce > Status
. Select “Get system report” and then “Copy for support”.? Then, please be sure to include the report in your response.Error Log: Share a copy of any fatal
error log
found underWooCommerce > System Status > Logs
(if any).Send screenshot of the issue, you can use https://snipboard.io to send screenshots – please follow the instructions on that page, then paste the URL in this thread.
Thanks! Here are the reports:
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Parent Theme Name: Genesis Parent Theme Version: 3.4.0 Parent Theme Author URL: https://www.studiopress.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: GB WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-10-29 09:56:47 +01:00 Options: ? 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2022-10-10T10:35:54+00:00 CRITICAL require_once(): Failed opening required ‘/home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/wp-optimize/includes/class-wp-optimizer.php’ (include_path=’.:/usr/share/pear’) in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/wp-optimize/wp-optimize.php on line 131
2022-10-24T09:03:22+00:00 CRITICAL Uncaught RuntimeException: Unable to claim actions. Database error. in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:812 Stack trace: #0 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(726): ActionScheduler_DBStore->claim_actions(1273466, 25, NULL, Array, '') #1 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(2 in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 812
2022-10-26T08:18:05+00:00 CRITICAL Uncaught RuntimeException: Unable to claim actions. Database error. in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:812 Stack trace: #0 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(726): ActionScheduler_DBStore->claim_actions(1279599, 25, NULL, Array, '') #1 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(2 in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 812
2022-10-26T08:18:05+00:00 CRITICAL Uncaught RuntimeException: Unable to claim actions. Database error. in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:812 Stack trace: #0 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(726): ActionScheduler_DBStore->claim_actions(1279599, 25, NULL, Array, '') #1 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(2 in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 812
2022-10-28T07:41:31+00:00 CRITICAL Uncaught RuntimeException: Unable to claim actions. Database error. in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:812 Stack trace: #0 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(726): ActionScheduler_DBStore->claim_actions(1285702, 25, NULL, Array, '') #1 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(2 in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 812 2022-10-28T08:39:21+00:00 CRITICAL Uncaught RuntimeException: Unable to claim actions. Database error. in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:812 Stack trace: #0 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(726): ActionScheduler_DBStore->claim_actions(1286233, 25, NULL, Array, '') #1 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(153): ActionScheduler_DBStore->stake_claim(25) #2 /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(2 in /home/sites/1a/7/7aee8f675c/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 812
2022-09-28T23:57:17+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-09-28T23:57:17+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-28T23:57:46+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-09-28T23:57:46+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-28T23:57:46+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-28T23:57:46+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-28T23:57:46+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-28T23:57:46+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-09-30T11:00:22+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-09-30T11:00:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-30T11:00:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-30T11:00:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-30T11:00:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-09-30T11:00:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-10-03T00:37:20+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 22325
2022-10-03T00:37:20+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object2022-10-07T03:02:22+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-10-07T03:02:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T03:02:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T03:02:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T03:02:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T03:02:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T14:21:00+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 22325 2022-10-07T14:21:00+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T16:49:38+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-07T16:49:38+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-07T16:55:07+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-07T16:55:07+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-10-11T04:35:36+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-10-11T04:35:36+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-11T04:35:36+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-11T04:35:36+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-11T04:35:36+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-11T04:35:36+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-11T07:03:28+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 22325 2022-10-11T07:03:28+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-10-18T10:23:35+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-18T10:23:35+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T11:13:42+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-18T11:13:42+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T15:45:30+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-10-18T15:45:31+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T15:45:31+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T15:45:31+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T15:45:31+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-18T15:45:31+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-10-20T20:25:53+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 22325
2022-10-20T20:25:53+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object2022-10-24T03:12:33+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-10-24T03:12:33+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-24T03:12:33+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-24T03:12:33+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-24T03:12:33+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-24T03:12:33+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
2022-10-25T01:05:22+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 22325
2022-10-25T01:05:22+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object2022-10-26T12:18:53+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-26T12:18:53+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T13:34:01+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 31876 2022-10-26T13:34:01+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T22:56:45+00:00 DEBUG get_order_item_data received an order item which is not a valid product: 9628 2022-10-26T22:56:45+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T22:56:45+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T22:56:45+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T22:56:45+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object 2022-10-26T22:56:45+00:00 DEBUG WooCommerce detects the page ID 0 as product, but when invoked by wc_get_product( 0 ) it returns no product object
Hi there @adambradford ??
Newest Products block not updating on phones
Thanks for reaching out about this. I’m afraid I could not reproduce this, on a test installation of mine, with 4 products, over at tastewp.com. They all show on desktop and mobile, as expected.
After going through the site’s SSR, error log, and reading the following message:
I’ve tried the following: 1) Clearing the Edge Cache. 2) Purging the server cache. 3) Viewing in multiple browsers on multiple devices using different internet connections.
I would suggest going ahead with deactivating the
WP-Optimize - Clean, Compress, Cache: by David Anderson
plugin and see how it goes.I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.
- The topic ‘Newest Products block not updating on phones’ is closed to new replies.