New Version Crashing WP

  • Resolved ppmedia

    (@ppmedia)


    4 years, 10 months ago

    The new version of this plugin causes the site to crash and won’t come out of it. I had to restore this plugin to the previous version. Here’s the error:

    Error Details
    =============
    An error of type E_ERROR was caused in line 409 of the file /home/domain/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php. Error message: Uncaught Error: Call to undefined function Symfony\Polyfill\Mbstring\iconv() in /home/domain/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php:409
    Stack trace:
    #0 /home/domain/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/bootstrap.php(45): Symfony\Polyfill\Mbstring\Mbstring::mb_check_encoding(‘SELECT * FROM `…’, ‘ASCII’)
    #1 /home/domain/public_html/wp-includes/wp-db.php(2951): mb_check_encoding(‘SELECT * FROM `…’, ‘ASCII’)
    #2 /home/domain/public_html/wp-includes/wp-db.php(2981): wpdb->check_ascii(‘SELECT * FROM `…’)
    #3 /home/domain/public_html/wp-includes/wp-db.php(2558): wpdb->check_safe_collation(‘SELECT * FROM `…’)
    #4 /home/domain/public_html/wp-content/plugins/wordfence/models/block/wfBlock.php(907): wpdb->get_row(‘SELECT * FROM `…’, ‘ARRAY_A’)
    #5 /home/domain/public_html/wp-content/plugins/wordfence/lib/wfLog.php(605): wfBlock::findIPBlock(‘73.96.72.40’)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @ppmedia,

    I apologize for the trouble with that! The error message indicates there’s no iconv() function available in your PHP installation. To resolve this, please contact your host and ask to install iconv and mbstring PHP extensions.

    Hope this helps!

    Thread Starter ppmedia

    (@ppmedia)

    Your previous version didn’t require this so was this new requirement in the updated notes for I couldn’t find it. A change like this should require notes before someone updates for the simple fact that this kills websites on the backend and frontend and people that don’t understand these things will be screwed.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @ppmedia,

    Thank you for the feedback! Our team is looking into the issue and ways to improve the process.

    We apologize again for the trouble.

Viewing 3 replies - 1 through 3 (of 3 total)
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