New version 1.13.0 Breaks My Site

  • Resolved westhillsweb

    (@westhillsweb)


    4 years ago

    Hello.
    We just updated our site with your updated plugin version 1.13.0 from 1.12.0 and now our site crashes for all users. Here is a screenshot of the error message:
    https://prnt.sc/10z6mmd
    We have reverted to 1.12.0 and the site is working fine.
    Here is a video of the site running fine with 1.12.0 and then failing once 1.13.0 is installed.

    Can you investigate the error please? And let us know what information you need to debug.
    Thank you.
    -Mark

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lusp

    (@lusp)

    Hi @westhillsweb,

    Thank you for bringing this to our attention. We’re now analyzing the situation and we will let you know soon about our findings.

    Kind regards,
    ?ukasz

    Plugin Support lusp

    (@lusp)

    Hi @westhillsweb,

    It looks like some other plugin you are currently using is causing the conflict, however, we’ve found a way how to prevent such situations from happening. The proper update containing the fix is now being tested and will be released soon.

    Kind regards,
    ?ukasz

    Plugin Support lusp

    (@lusp)

    Hi @westhillsweb,

    We’ve just released the UPS 1.13.1 version. Please run the plugin update in your shop and let us know it it solved the problem.

    Kind regards,
    ?ukasz

    Plugin Support lusp

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    ?ukasz

Viewing 4 replies - 1 through 4 (of 4 total)
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