New users cannot get verificed

  • Resolved kerrya4446

    (@kerrya4446)


    1 year, 11 months ago

    New Users are getting an email asking to get verified by clicking on a link – however there is no link.

    Then when they try to login they get a message saying – Your account is awaiting e-mail verification.

    I can only get them into the site by deactivating Ultimate Member

    UM V 2.6 Plus UM Profile Tabs V 2.1.1

    Any advise appreciated

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    Hello @kerrya4446

    Please turn on the “Use HTML for E-mails?” setting on wp-admin > Ultimate Member > Settings > Email to allow HTML links.

    You have to modify the “Account Activation Email” template if you can not allow HTML in emails. Use plain links instead of the HTML links. Replace the “Activate your Account” button, use the {account_activation_link} instead.

    See image.

    Regards

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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