New Users can register but not log in a second time

  • Scenario:
    – ‘TestUser’ registers on my site.
    – Receives the Account Activation email.
    – Clicks on the confirm button and am properly redirected into the site.
    BUT…
    after logging out and attempting to log back in a second time, the user gets an ‘Invalid Password’ error.

    So, I log in to the Admin account and reset the password for TestUser (with exactly the same password used during registration) then I am able to sign in TestUser properly. Thus, the user is only able to login AFTER an Admin level password reset. As the TestUser, I am unable to complete a self-reset. I receive the reset link but when clicked on, receive an ‘Invalid Link’ error.

    I have shut off all caching and CAPTCHA plugins and then all non-essential plugins, but have not attempted the full reversion to WP 2017 theme and no plugins method of conflict testing.

    So, still looking for a solution…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Velocity Creative

    (@medmancreative)

    I did attempt the full conflict testing method and cloned the entire site to a sandbox, switched to Twenty Fifteen Theme and turned off ALL plugins except Ultimate Member – The problem still persists.
    Users are not allowed to log in a second time.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @medmancreative,

    What version of the Ultimate member you have installed on your site?
    Do you have a caching plugin or server side caching e.g. Memcached, Varnish cache or Cloud flare? Please try excluding Ultimate member pages from the cache and see if it helps.

    Regards.

    Thread Starter Velocity Creative

    (@medmancreative)

    I have Ultimate Member Version 2.0.43 installed and all caching plugins are disabled, within WordPress and Server side.
    I do not have any options to exclude Ultimate Member pages from caching.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘New Users can register but not log in a second time’ is closed to new replies.