• Resolved marcusjwilson

    (@marcusjwilson)


    Hi – Lovely plugin, so thanks for developing and maintaining it!

    We have a problem with the “New User Registration – For User” alert on one of our sites… and I’ve known this alert to stop sending on other sites in the past too.

    It was working fine up to a month or so ago, but this particular alert has now stopped sending when a new user is created in WordPress. “Send me a Test Email” works fine, but it’s just not triggered when a user signs up now.

    I also noticed that the “Insert Default Content” seems to insert an incorrect shortcode into this email… it adds [user_login] and I believe this should be [email_user_login].

    In terms of potentially conflicting plugins – the only thing we’re using that could hook into WP user setup process is “CiviCRM Member Sync” which creates users in WP from CiviCRM Contacts – but I think this uses the standard WP calls to set up users, and – as I say – this BNFWP extension wasn’t failing previously.

    I don’t think we can add [password_url] shortcode into the other ‘New User – Post-registration Email’ email, so ideally I’m looking to get this working again. Any pointers to potential things to look for to resolve this would be appreciated.

    Thanks
    Marcus

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  • Plugin Author bnfw

    (@voltronik)

    Hi @marcusjwilson,
    Thanks for your message.

    To clarify, is the New User Registration – For User notification not sending when users are created by the CiviCRM Member Sync plugin? If so, are you able to test with a standard user registration on the site to see if the email triggers. It’s possible that an update to that plugin, or the recent WP 5.5 update has caused a new issue or incompatibility somewhere.
    Either way, it would be good to get it working for you.

    • This reply was modified 4 years, 6 months ago by bnfw.
    Plugin Author bnfw

    (@voltronik)

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘“New User Registration – For User” problems’ is closed to new replies.