New user registration emails, some placeholders not being sent (empty)

  • Resolved markaboutimage

    (@markaboutimage)


    2 years, 11 months ago

    Hi all, hope someone can help.
    I’ve just taken on a new web support role with a new company… with a large client base and with very little documentation… I think we’ve all been there / here?

    They have have one client that is using the Ultimate Member plugin (unsure if free or the commercial version, how to tell?).

    They would like some additions to the emails that are being generated to the administrator when a new user registers on the site. Some of these are pretty simple, first and last name as an example.

    However, when I use {first_name} {last_name} within new user notification email, no information is displayed. The placeholder {submitted_registration} also does not generate any information in the email.

    Has anyone experienced this before?
    Any idea of how to fix or what steps I can take to fix?

    Here is a sample of my code within the registration email to the administrator;

    –//–

    {site_name}<br>
    <br />
    {display_name} has just created an account on {site_name}.<br>
    <br />
    <hr>
    Details are as follows;<br>
    <br />
    Name: {first_name} {last_name}<br>
    Depot: {usermeta:depot}<br>
    <br />
    To view their profile click here: {user_profile_link}
    <br />
    Here is the submitted registration form:<br />
    {submitted_registration}
    <br />
    Thank you!<br>
    The {site_name} Team

    –//–

    Please note the following placeholders work;
    {site_url}
    {user_profile_link}
    {display_name}

    Any assistance is greatly appreciated.

    Regards

    Mark

Viewing 4 replies - 1 through 4 (of 4 total)

  • @markaboutimage

    Do you get any text from {usermeta:depot}?

    You can use the same as {usermeta:depot} for first/last name: {usermeta:first_name} and {usermeta:last_name}.

    Look at the WP Users and hover over a new user and click the “Info” link and you will see if you have the source for info in {submitted_registration} available.

    https://docs.ultimatemember.com/article/1340-placeholders-for-email-templates

    Thread Starter markaboutimage

    (@markaboutimage)

    Hi and thanks for getting back to me.
    No the place holders using {usermeta_firstname} or {usermeta_lastname} does not work as well.
    I tried other various placeholders from for email templates and they are not working as well. I can confirm that I am on the right email form as I can change styling and this shows with the email registration.

    Any ideas?
    Any assistance is greatly appreciated.

    Regards

    Mark

    @markaboutimage

    No the place holders using {usermeta_firstname} or {usermeta_lastname} does not work as well.

    I told you to use: {usermeta:first_name} and {usermeta:last_name}

    Look at the WP Users and hover over a new user and click the “Info” link and you will see if you have the source for info in {submitted_registration} available.

    Did you verify if this “Info” is available?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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