New user notification template

Hi @angeloarlotta

Do you add the email templates in your theme/child-theme under ultimate-member directory?

Regards,

Hi @champsupertramp yes I confirm I’m editing the templates into the chiltd-theme folder.

Hi @angeloarlotta

I tried recreating the issue sbut couldn’t find the issue. Here are the screenshots of my test:

Custom email template:
https://drive.google.com/file/d/1caYdVASNky4_889jZr74WSRFh5hZ-3lO/view?usp=sharing

Email template settings:
https://drive.google.com/file/d/1T6dKeVDtYqzVR1FSfXG9TMJR2bByCDmU/view?usp=sharing

Regards,

• This reply was modified 3 years, 9 months ago by Champ Camba.

Hi @champsupertramp to reproduce the issue please insert some CSS code into the notification_new_user.php template.

As you can see in my test environment (Wamp) everything (or almost) seems good.
https://ibb.co/ZGDc9Qh

But the email sent is really different from the first one:
https://ibb.co/9cr2Bz2

There is a grey background image in the background that cannot be visible in the test environment because nowhere in the code I inserted it, and the formatting styles are quite different too..
Some images are .svg and they are not loading in this template (notification_new_user.php), instead in all the other templates everything works perfectly.

Hi @angeloarlotta

Here I’ve added a background:
https://drive.google.com/file/d/1Q451YxDMD5–EbKl-S9KDdl0t-gLcZ8w/view

And here’s the result:
https://drive.google.com/file/d/1FHoJvvWjpEV4D-_g4DNPgFdxaaIp3A6t/view?usp=sharing

Regards,

• This reply was modified 3 years, 9 months ago by Champ Camba.
• This reply was modified 3 years, 9 months ago by Champ Camba.

Hi @champsupertramp the problem is not to add a background color on the template, because as said before I can do it in all the other templates.

Also, to test and notice the issue I’m reporting is not sufficient the UM editing panel view because it doesn’t reflect the real behaviour of a sent email.

So, to better understand what I mean, please download and test this template: https://easyupload.io/akl20z

This is how it should be: https://easyupload.io/knpcx5

And this is how the email displays after it was really sent when a user register to the website: https://easyupload.io/g9xlcx

As you can see is not a background color matter; box-shadow, border-radius and many other elements are missing.

It’s strange and I’m noticing that because the same layout works perfectly in other templates i.e.: welcome_email.php.

Thanks for helping.
Angelo

Hi @angeloarlotta

Could you please check the links? They are all returning the Access Denied messages.

Regards,

Please download the file from this other link: https://fromsmash.com/xXGw-qxJAY-ct

Hi @champsupertramp were you able to download the file? Let me know if you need some clarifications.
Thank you

Hi @champsupertramp there is no solution at this problem yet? I didn’t received your feedback anymore. Thanks

Hi @angeloarlotta

Thanks for responding to this topic. Could you please check the download URL? It says “Oops. Your transfer is no longer”.

I’ll wait for your response.

Regards,

Here again: https://fromsmash.com/cpWq5yx_Dz-ct
Thanks!

Hi @angeloarlotta

It looks really different than the other templates.
Can you also share the email template that works with the custom layout?

Regards,

Hi @champsupertramp this layout works if you set it into other email templates, if you set it into the Account Welcome Email template for example it will work without any problem, that’s why I’m requesting more infos on how to make it work on New User Notification template.
Thanks

Hi @angeloarlotta

I tried the template to the Account Email that you sent but it’s the same for New Account Notification, they are messed up. Can you share the template for the Account Welcome Email so I can test it? This will help me investigate and see the difference.

Regards,

• This reply was modified 3 years, 9 months ago by Champ Camba.
• This reply was modified 3 years, 9 months ago by Champ Camba.