New user emails not received

  • Resolved alyxp

    (@alyxp)


    12 months ago

    Having trouble on several sites. I’m testing delivery by creating new user accounts. I applied site & plugin updates first and know Easy WP SMTP had an update on at least several of the sites.

    A few sites tested fine.

    2 sites failed. I resaved the Easy WP SMTP settings and then the test passed.

    One site is still failing after trying resaving the settings, and deactivate/reactivate. Some emails (password changed, Wordfence) are received but I still don’t get the email sent to a new user.

    I do have one email address for the SMTP Username, and another for From Email Address, with Force From Email enabled.

    I did enable WP debug but don’t see anything related in the logs.

    • This topic was modified 12 months ago by alyxp.
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  • Plugin Support Darshana

    (@darshanaw)

    Hi @alyxp,

    Thanks for reaching out! Please note that you need to use the same Easy WP SMTP authenticated email address as your “from email address” to send emails from your site.

    Please update your “from email address” and retest.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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