New User Email Not Received

  • Hi – I have done 2 attempts on adding a new user to my wordpress site for a graphics person. He didn’t receive the first one, so he provided me a different email address and he hasn’t received that one either. Of course now, both emails are locked down and won’t allow me to attempt to resend another invite for a couple days. Any ideas why the user invite email wouldn’t be going through? I’m hoping to get the work I need done to my site ASAP and prefer not to give out my own login info.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Bet Hannon

    (@bethannon1)

    I’m not sure how much I’ll be able to help, but it will be helpful to know as a start: do YOU get emails from the site? For instance, notices of comments awaiting moderation.

    In other words, we need to start by figuring out if it’s a problem with your site sending emails generally, or some other problem.

    Thread Starter kaitlynflynn

    (@kaitlynflynn)

    Thanks for the quick response, Bet! Currently my site is not active as I just have a homepage up that states “under construction” so I’m not currently setup to receive any notifications. My husband is listed as the super admin and from his acct I was successfully able to send myself a user invite to my personal email when we first started a few weeks ago. We recently hired a designer to assist and for whatever reason he hasn’t received either invite I’ve tried sending to him so not sure what the issue is. The designer said there is a way to manually send him login info. He seems to know how to do this so I just provided him my personal login for now and told him to go ahead and set it up since I’m not sure what the manual setting entails. I will keep you posted if his fix works or not.

    Moderator Bet Hannon

    (@bethannon1)

    It sounds like you’re using a multisite network.

    Yes, you should be able to add a new user to your site, and check the little box that says: “Add the user without sending an email that requires their confirmation.”

Viewing 3 replies - 1 through 3 (of 3 total)
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