New update made my whole site crash!

I am really sorry for the inconvenience caused by my silly mistake.

When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

It was my fault not to test it immediately after deployment.

I have released the updated plugin version 4.8 containing the fix.

I apologize to you for all the trouble that you faced.

Same happened to my site also. as soon as i applied the new update, the whole site crashed. i am not able to even access wordpress admin dashboard to deactivate the plugin.
@vinod-dalvi , can you please put the steps how to manually remove the faulty install, so i can bring my wordpress console back.
i am using the wordpress in aws lightsail.
thanks.

• This reply was modified 3 years ago by letsmakebillion.

@letsmakebillion

Same happened to my site also. as soon as i applied the new update, the whole site crashed. i am not able to even access wordpress admin dashboard to deactivate the plugin.

I think you installed the old version of the plugin.

can you please put the steps how to manually remove the faulty install, so i can bring my wordpress console back.
i am using the wordpress in aws lightsail.

You can remove the plugin manually using FTP or file manager as described on the below.

https://kinsta.com/knowledgebase/disable-wordpress-plugins/#ftp
https://www.wpwhitesecurity.com/manually-disable-wordpress-plugins/

The plugin folder name is add-search-to-menu

Thank you for the kind reply to remove the plugin. I removed that directory and the website is up and running again.

@letsmakebillion Thank you for confirming it.