New update conflicted with menu.

  • Resolved tanay11

    (@tanay11)


    4 years, 6 months ago

    The new update of ElementsKit Lite rolled out today and after installing the update, it conflicted with my menu and removed my menu completely. At first, I thought it was because of something else but then I uninstalled ElementsKit Lite plugin and the menu appeared again. Please, help me out.

Viewing 13 replies - 1 through 13 (of 13 total)

  • Hi @tanay11 ,

    We have tried to reproduce the issue on our site but couldn’t. Can you please contact our support center (help.wpmet.com). We will inspect the problem properly and give you a quick solution.

    Waiting for your response and we are always here to help you.

    Regards

    Plugin Contributor Emran

    (@emranio)

    We’re extremely sorry for the inconvenience. We already found the issue and planning an urgent release with the fix.

    Thread Starter tanay11

    (@tanay11)

    Okay. Thank you so much!
    I’ll be waiting for the updates.

    Plugin Contributor Emran

    (@emranio)

    @tanay11 , We released an update with a possible fix. Can you please confirm if it fixed the issue you’re facing or not?

    If it still happens, please give any some kind of screenshots or live links to investigate more.

    Thread Starter tanay11

    (@tanay11)

    The issue is resolved now.
    Thank you so much ??

    Hello,
    I have the same problem after updating elementorkit lite to version 2.0.1 my menu is broken. I am waiting for the fix to resolve this bug. I am using the kleo theme.
    Thank you.

    • This reply was modified 4 years, 6 months ago by laethicia.
    Thread Starter tanay11

    (@tanay11)

    @laethicia They released a new update of the plugin. That resolved the issue. Check out.

    After updating to version 2.0.2, it seems to me that the bug is not fixed because my menu is still broken. See the images below:
    Elementorkit lite disabled: https://prnt.sc/uchsxn
    Elementorkit activated: https://prnt.sc/uchsid
    I’m waiting for the bug fix.
    Thank you

    Thread Starter tanay11

    (@tanay11)

    I would suggest you do what I did to fix the issue I faced. Just send them a ticket here (help.wpmet.com). They have really great support. They will investigate your site and try to fix the issue.

    Hi @laethicia ,

    We are very sorry for this inconvenience. We have released a major update version (2.0.0). In this update we have fixed some CSS and JS issues, all compatibility issues with elementor latest (3.0.0+) version, bundled all JS files for improving load time, performance, conflict by reducing the number of requests and many more. But in this major update version (2.0.0) we have found some minor issues acknowledged by our user. We have fixed those issues and released version (2.0.1 and 2.0.2) immediately. But if you are still have issues please open a support ticket on our support center here (help.wpmet.com). We will be releasing another version tomorrow with that specific fix also. Hope you will understand the matter and you will give us some time to fix the issues.

    Regards

    Hello,
    When updating elementorkit lite to version 2.0.3, here is the error code encountered during this update:

    Update failed : <!DOCTYPE html> <!–[if lt IE 7]> <![endif]–> <!–[if IE 7]> <![endif]–> <!–[if IE 8]> <![endif]–> <!–[if gt IE 8]><!–> <!–<![endif]–> ciweb-uve.com | 524: A timeout occurred Error 524 Ray ID: 5cf0268598bcedab • 2020-09-07 11:41:19 UTC A timeout occurred You Browser Working Paris Cloudflare Working ciweb-uve.com Host Error What happened? The origin web server timed out responding to this request. What can I do? If you’re a visitor of this website: Please try again in a few minutes. If you’re the owner of this website: The connection to the origin web server was made, but the origin web server timed out before responding. The likely cause is an overloaded background task, database or application, stressing the resources on your web server. To resolve, please work with your hosting provider or web development team to free up resources for your database or overloaded application. Additional troubleshooting information here. Cloudflare Ray ID: 5cf0268598bcedab • Your IP: 41.207.200.102 • Performance & security by Cloudflare <!– /.error-footer –>

    you can see the image below: https://prnt.sc/uczhec

    But after manually updating to version 2.0.3, the bug is not fixed.

    Thank you

    • This reply was modified 4 years, 6 months ago by laethicia.
    Thread Starter tanay11

    (@tanay11)

    Just send them a ticket. They will investigate your site properly and will fix the issue for you.

    I updated to ElementsKit Lite today to v2.0.8, and Elementor stopped working.

Viewing 13 replies - 1 through 13 (of 13 total)
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