new update caused critical error

  • Resolved ryanbester77

    (@ryanbester77)


    2 years, 4 months ago

    Site is accessible and able to browse site as per normal until you attempt to go to the login page or if you have logged in previously and it tries to login when you visit the site.
    Disabling facebook plugin resolved issue.

    The page I need help with: [log in to see the link]

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  • Hello there,

    We are sorry about your experience. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We’d like to help you resolve the critical error that you were facing due to the update.

    Hi @ryanbester77

    Thanks for reaching out!

    In addition to what was requested above, it would be helpful to share the fatal error logs (if any) under WooCommerce > Status > Logs.

    If you could also provide a screenshot of what you are seeing on your end, I’d recommend using https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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