New update breaks my design

  • Resolved chrisdr2

    (@chrisdr2)


    7 years, 2 months ago

    Hi,

    I’ve recently upgraded to the latest version – the lack of shortcode support is a major hassle for me. The great thing about having the shortcode was that I was able to integrate the support page into a user’s membership page – I use a membership plugin.

    Previously I could use PHP to insert the support page:
    echo do_shortcode(“[wp_support_plus]”);

    Now this just displays [wp_support_plus] as the shortcode is no longer supported

    I used “insert pages” plugin to display the page directly, but it doesn’t work either.
    echo do_shortcode(“[insert page=’support’ display=’content’]”);

    With this new update, is there any way to integrate WP-support into another page, rather than full screen? The new functionality breaks my design.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

  • I have same problem. Here is why sortcodes are still needed in my case.

    First of all your Shortcodes were goods and used by many users and you should never have took them away. This is a question of continuity in functionality.

    Inn my site I have 3 Support pages :
    ? First page for client to create new ticket. This page gives different information to the clients and also shows the “Create new ticket” form.
    ? Second page again with information for the client and showing “List of ticket”.
    ? Third page is for agents. This one can be replace by the new GUI

    I do not want to replace my 2 client pages by the new GUI as I have no place to put my own information for clients. Also the new GUI has both functionalities of “New ticket” and “List of ticket” in same page.

    New version is very good but WE NEED the Shortcodes back.

    Thread Starter chrisdr2

    (@chrisdr2)

    Agreed, the shortcodes are needed.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi @chrisdr2,

    Sorry for the delay in reply here as we ware busy in new release.

    Shortcode is now available for support page. It will automatically be added to support page once you update to latest version 9.0.2.

    Once you update, theme integration output will be done via shortcode, so you can control as you do it usually.

    Thread Starter chrisdr2

    (@chrisdr2)

    Pradeep,

    I will try it out – thanks very much for re-adding the shortcode!

    Christopher

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    You are welcome ??
    Please let me know whether it worked or not. We listened to you guys on this.

    Thread Starter chrisdr2

    (@chrisdr2)

    Pradeep,

    I’ve tested the shortcode, and it does work, but not with the same functionality as the previous version.

    I add a support tab to the membership system (memberpress) using their API and embed the shortcode in the PHP.

    However, when clicking my support tab, no tickets are displayed, just the WPSP toolbar. In order for the user to view the tickets, they need to click the ticket tab, which jumps them out of the membership pages.

    Using this shortcode with the previous version, all tickets were shown on my support page, and actions such as reply and create new tickets worked without jumping the user out of the membership pages.

    The reintroduction of the shortcode does help (thanks for that), but the new functionality (jumping to a new page) breaks the integration with my membership pages.

    Thanks

    Christopher

Viewing 6 replies - 1 through 6 (of 6 total)
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