New Ticket Notification

  • Resolved mynhardtoosthuizen

    (@mynhardtoosthuizen)


    2 years, 4 months ago

    Hi,

    Great plugin, thank you!

    Using Zendesk Support app on iphone to receive notifications.

    New ticket notifications does not emit a sound notification.

    Updated tickets and Reopening tickets does emit a sound notification.

    Creating new tickets on the Zendesk Support app via email does add a sound notification, so the Zendesk App is working correctly.

    Please add a sound notification to new ticket via the API method from this plugin.

    Kind regards,
    Mynhardt

Viewing 1 replies (of 1 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi Mynhardt, glad you like the plugin!

    This issue should not be related to the plugin itself, as that seems to be something controlled by the Zendesk app. I’d recommend getting in touch with Zendesk support so they can take a closer look.

Viewing 1 replies (of 1 total)
  • The topic ‘New Ticket Notification’ is closed to new replies.