New ticket create Priority

  • Resolved jackvale

    (@jackvale)


    3 years, 3 months ago

    Hello Dear Support,

    i hope you are doing very well. i am just to know that i have installed SupportCandy in my E-Commerce website with Woocommerce plugin i am facing an issue is that when customer try to create a new ticket he/she is not able to select the Priority of ticket. system showing only default Priority which is (Low) how can customer select it self the Priority ?

    thank you in advanced.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please allow the priority field in your create ticket form. Go to Support > Custom Fields > Ticket Form Fields and edit priority field and change status to Enable.

    Thread Starter jackvale

    (@jackvale)

    got it . Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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