New Ticket Admin Alert – Not Sent

  • Resolved current creation

    (@current-creation)


    8 years, 4 months ago

    Hello,
    Trying to track down the cause of the ‘New Ticket admin alert’ email not being sent.

    Instead, two emails are sent to the user. One that reflects the New ticket Email Template, and another with a subject line: “JS Tickets: New Ticket” – which appears to be an original email template from the install of this plugin? I can’t even find an email template in my site, that still contains that subject line.

    Configurations / Default alert email & Default admin email
    – both set to a working address for Administrator where I want the alerts to go.
    Configurations / Mail Setting / Admin / New ticket / Enabled

    Any suggestions?

Viewing 1 replies (of 1 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Two emails bug fix in latest version.

    Only this settings effect on admin emails
    Admin > Configurations > Mail Setting > Admin > New ticket : Enabled

    Regards,
    Ahmad Bilal

Viewing 1 replies (of 1 total)
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