New thumbnails won't save

Exact same issue. I adjust the thumbnail in the edit thumbnail settings, click update, then click save. Website thumbnail images never change.

Thumbs in the listing of images under a gallery are changed, but that’s the only place.

And yes I have cleared cache in my browser.

Steve

@macgill3 – I would start with changing your WordPress Permalinks structure from the standard default to something like “Post name” or “Month name”.

If that doesn’t help you are also welcome to try our latest beta as it is available from this page: https://www.nextgen-gallery.com/nextgen-gallery-latest-beta/

@penvenom – You issue may be similar, but it will not be the “exact same issue” unless you are using the exact same site and server … please try the beta, if that does not work then please create your own topic so we can try to help you sort this out.

Thanks!

– Cais.

Soooo, the latest beta version “might” solve this issue. Tried changing the permalinks, no dice. Do you think it has something to do with my host?? When will the new NextGEN version officially be out? I don’t want to go through the rigmarole of uploading/installing the latest beta if the new one is just going to come out in a week anyway. I might be able to live with decapitated heads until then. Thanks! Fantastic plug-in even if it does cut off the heads- saves a ton of time and works beautifully!

@macgill3 Probably you have chosen “crop” instead of portrait thumbnail, hence the “decapitated” effect.

Okay, so I installed the beta version per the instructions and still didn’t fix the problem.

To reiterate, the problem was that after uploading the photos and having my thumbnails settings at 220×220 – crop, my 16:9 ratio photos all looked jammed up against the edges of those square thumbs. So, I went into each pic in a gallery and “edit thumbnail” on it.

I could see the editing side of that pop up fine and dragged a marque around a section to make a new thumbnail, “updated” it then saved everything.

That didn’t seem to work. So I made it generate new thumbs also. That didn’t seem to work either. I went through the process of flushing cache in my browser and a host of other things—nothing.

So finally, I removed the code from my gallery page and put in something else and saved it. Then I put my original gallery code back in and saved it and voila—my new edited thumbs appeared. So I went digging and found that W3 Total Cache (A plugin I had been testing) hangs on for dear life even after you deactivate and remove it. You have to go through their special removal procedure here:

https://journalxtra.com/websiteadvice/wordpress/uninstall-w3-total-cache-proper/

Even that didn’t completely fix the problem.

Go to your Gallery settings > Other Options > Miscellaneous and “Clear Image Cache”

That made the new, edited thumbnails show up immediately.

Damn… I spoke too soon. Back to the same behavior in multiple browsers. It’s caching somewhere…

Steve

@penvenom – It reads as though you have gotten much further along. If you are not able to get this resolved please start a new topic to address your issues rather than continuing in @macgill3 topic as these are more and more looking to be different issues.

Thanks!

– Cais.

Nope me and penvenom had the same issue. Thanks Penvenom for solving my problem!! Evidently you know how to use the plug-in better than the people who made it. ??

Brilliant, thanks guys, clearing the cache fixed the problem for me too. I’ve had it on a couple of sites where I’ve changed the preview thumbnail for a gallery and it seems to save ok, but on the front end the thumbnails don’t change, no matter what. Infuriating.
Something as simple as clearing the plugin cache has solved it. Perhaps this needs to be mentioned in the plugin somewhere that clearing the cache is needed to update thumbnails.
??