new subscribers not being subscribed

  • Hello,

    I have the subscribe2 signup box set in the sidebar of a blog and when people subscribe, I do not get an email notification AND I do not see them as subscribed in my subscriber list. Does this plugin still work?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @designspinner Sorry to hear you’re encountering an inconvenience.

    After receiving your concern I have checked your mentioned scenario in our own environment and it seems like working. I was able to see the new subscribe on the subscriber list, able to receive the email too.

    After that, I have tested this on your provided URL and I am able to receive the email to confirm the subscription. Please take a look at this screenshot. Am I missing something or is there any specific step that I needed to follow in terms of reproducing the scenario that you are having?

    Thread Starter designspinner

    (@designspinner)

    Thank you for testing this. After I wrote to you, I tried disabling a security plugin (WordFence) and things went back to working.

    I have a similar situation.

    I have tested my Subscription page using an alternate e-mail address, and:
    – it adds the e-mail address to Current Subscribers,
    – it returns a message on the Subscription page of “Sorry, there seems to be an error on the server. Please try again later”,
    – it doesn’t send an e-mail to the address for confirmation, +
    – it doesn’t send notice of the subscription to my administrative e-mail address.

    I expect that either:
    – I don’t have it configured properly,
    – there is a conflict w/ one of the other plugins, and/or
    – GoDaddy is somehow blocking the last two steps, particularly as the message refers to the server.

    Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
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