New subscribers can’t subscribe

  • Resolved Jheronimus

    (@jheronimus)


    5 months, 2 weeks ago

    Hi, Since a few days, new customers can’t subscribe to my clients digital subscriptions. There seems to be a problem with accepting payments for just the subscriptions (payments for all other products are fine). There are haven’t been any changes on the site settings in the last few week, so there must be another issue. Also, I’ve checked issues with the caching plugin; there are none. WP and all plugins are up to date. I’ve included a link to one of the products I’m having issues with. Any ideas? Many thanks!

    • This topic was modified 5 months, 2 weeks ago by Jheronimus.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @jheronimus,

    Thank you for reaching out to WooCommerce support.

    To better assist you, could you please confirm which plugin or extension you’re using for subscriptions? Additionally, are you seeing any error messages when processing payments for subscription-based products? If so, please share screenshots of the error messages using a service like https://snipboard.io/.

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter Jheronimus

    (@jheronimus)

    Hi! Thank you so much for taking the time to look into this. In answer to your questions (first time I used Gist, hopefully this works for you):
    1. Woocommerce Subscriptions 6.3.2
    2. There are no error messages on the back end regarding processing payments, as far as I can see.
    3. Status report: https://gist.github.com/JheronimusB/b093feb550b53a2ca779faaed2bd2eef
    4. Fatal error log (I didn’t check this earlier, looks like there is a conflict with Learndash?):
    short version: https://gist.github.com/JheronimusB/3c0721831f02ea24e2ccaa5afd636aa7
    full version (might be a bit hard to read): https://gist.github.com/JheronimusB/f7326a56af34e3f7890129f67e351cf5

    Thanks again!

      Plugin Support Shameem R. a11n

      (@shameemreza)

      Hi @jheronimus

      To align with?forum best practices, we don’t provide premium plugin support on this forum. However, if you have a valid license for WooCommerce Subscriptions with us, you can open a support request for us to investigate further about your issue.

      Please include a link to this forum thread, so that we can keep track of what’s already been done.

      Meanwhile, I will mark this thread as resolved since your concern would be best handled by our Happiness Engineers there.

      Thanks!

    Viewing 3 replies - 1 through 3 (of 3 total)
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