New Subscriber But Not on Dashboard

  • Resolved matthew06

    (@matthew06)


    1 year, 5 months ago

    I have a new subscriber. However, when I go to my Paid Membershi Pro dashbard, this user did not register. There is no record of it? How did this user create a subscriber account? Was I hacked?

    My website is https://inkspired.xyz/.

    I do not use any subsription method but Paid Membershi Pro so I am baffled how this user did this.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Kim White

    (@kimwhite)

    Hello @matthew06,

    Can you tell me how you know a user has subscribed?
    Was a user created but no Level assigned?
    Any additional information you can provide would be helpful.

    All I can think of is, when using Paid Memberships Pro (PMPro) you do not need to have registration enabled in your general settings. This is only for WordPress registration.

    Kim W

    Thread Starter matthew06

    (@matthew06)

    On the left panel of WordPress, I click on USERS > ALL USERS. It is here that I see there is a new member. I did not create this member. This member has a subscriber role. Now, if I go to PMPRO, this member is not listed there. I am wondering how this member subscribed at all if he/she/they did not go through PMPRO.

    Plugin Support Jarryd Long

    (@jarryd-long)

    A user account will be created for each user before they even complete the checkout process.

    Please navigate to Memberships > Orders – there will likely be a ‘token’ order there, where that user started the checkout process (which creates a user account) but never completes it and makes payment.

    Thread Starter matthew06

    (@matthew06)

    Thank you. But this subscriber is not in that list either. Maybe it is a WordPress subscriber?

    Plugin Support Jarryd Long

    (@jarryd-long)

    If there isn’t even an order for them then they might have registered elsewhere on your site – would that be possible?

    If you navigate to Settings > General, is the ‘allow users to register’ checkbox checked?

    Thread Starter matthew06

    (@matthew06)

    No, the box for ANYONE CAN REGISTER has no checkmark. I do not have email subscription forms either. I also do not have any products but I do have WooCommerce installed.

    Plugin Support Jarryd Long

    (@jarryd-long)

    From a PMPro perspective, a user cannot be created unless they process through checkout > an order gets created > a user gets created. There’s no other way a user would have been created through PMPro’s workflow.

    The only other possible alternative I can think of is that your Woo settings are open for registration.

    • This reply was modified 1 year, 4 months ago by Jarryd Long.
    Thread Starter matthew06

    (@matthew06)

    There is no WooCommerce order from this user, too. I am guessing this subscriber “followed” via WordPress.Com. If I turn off “anyone can register,” will it affect the membership settings in PMPRO?

    Plugin Support Jarryd Long

    (@jarryd-long)

    Turning off the ‘Anyone can Register’ setting won’t affect PMPro and is safe to do so.

    Thread Starter matthew06

    (@matthew06)

    Thank you.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Only a pleasure. Feel free to reach out if there’s anything else we can assist you with.

Viewing 11 replies - 1 through 11 (of 11 total)
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