New staff not showing on front end

  • Sunfire

    (@chillsunfire)


    1 year, 2 months ago

    My client recently added 2 new staff members to the site, set them up exactly like the other staff, and reordered the list. The new new members are showing to all logged in WordPress users, and the Order page for this plugin shows the correct order.

    However, when logged out, the new members are not showing (they should be between Rosie and Mona on the included page link).

    I noticed this plugin is waiting approval for security fix updates, so I don’t expect a quick fix. I’m just curious if this sort of issue had been reported before…

    If it matters, the currently displayed list of Members were all added back in December 2021 and no changes to the Staff List had been made since then, including reordering. Maybe this is a quirk that’s always been here?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Just a thought. Is your client using a cacheing plugin that bypasses the cache for logged in users only? Ie does the page need the cache refreshing? Would explain your symptoms.

    Thread Starter Sunfire

    (@chillsunfire)

    We thought it was cache at first, but it has now been 2 weeks since the changes were made and they still aren’t showing for logged-out users. Any caches along the way should have cleared by now.

Viewing 2 replies - 1 through 2 (of 2 total)
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