New SKU Created Instead of Updating Data

  • Resolved sspools

    (@sspools)


    3 weeks, 4 days ago

    We have been using WP All Import for several years, but since the last few days, we’re not being able to update our existing product data. Instead of updating data in existing matching SKUs, the plug-in creates a new product. This glitch only appears on products with variables, not for ‘simple’ products.

    We ran a test:

    1. Created a new SKU which has two variations. We used the ‘New Items’ selection on WP All Import. Product was created successfully with no issues and can be seen live here: https://www.spiffyspools.com/products/roman-shades-hardware/
    2. Then we uploaded the exact same CSV file, making only a minor change to the title/name. No change was made to SKU or any other part of the CSV. We used the “Existing Items” selection on the plug-in this time. The file ran successfully, but instead of updating the existing product (with the same SKU), the plug-in created a new product on the backend, using a second, duplicative SKU. This new product can be seen live here: https://www.spiffyspools.com/products/roman-shades-hardware-2/

    Screenshot of backend here: https://prnt.sc/ZTyLv9-koU9X

    Has anyone faced this issue? As noted, this is happening only with products with variations. Not with ‘simple’ products.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Trey

    (@ix3)

    Hi @sspools,

    We used the “Existing Items” selection on the plug-in this time. The file ran successfully, but instead of updating the existing product (with the same SKU), the plug-in created a new product on the backend, using a second, duplicative SKU.

    Can you please send a screenshot showing the options in the Import Settings for this import?

    Also, which versions of our plugins are you using?

    Thread Starter sspools

    (@sspools)

    Hi Trey:

    Please see screenshot for versions: https://prnt.sc/4DLm6seHARMg

    Screenshots of settings when we upload as a new product in first round:

    https://prnt.sc/voijdVd1l_4x

    https://prnt.sc/v_rvKj4PJMCt

    https://prnt.sc/wuMGUeqBZozQ

    https://prnt.sc/WBi-Z2m13MdH

    https://prnt.sc/ADxy1BgoleK_

    Screenshots of settings when we upload to update an existing product in next round:

    https://prnt.sc/hW3y1RkXf-Fn

    All other settings are kept the same as above.

    I have attached screenshots that I thought might be relevant to the issue. If you’d like me to send any other specific step/page screenshots, please let me know. Thanks!

    Thread Starter sspools

    (@sspools)

    Screenshots of ‘Import Settings’ from Manage Imports section:

    https://prnt.sc/na9jFMuVKK65

    https://prnt.sc/NWUClPSfj19a

    Plugin Support Trey

    (@ix3)

    Hi @sspools,

    Thanks for the screenshots.

    This is likely happening due to “Update all data” being enabled in the import settings. There’s a doc here that explains why you can’t use that with an “Existing Items” import that’s updating variable products, and what settings you should use instead: https://www.wpallimport.com/documentation/import-types/.

    If you need further assistance after trying that, please contact us at https://www.wpallimport.com/support/. You’re using our Pro plugins and Pro features, which we can’t help with in this forum (it’s only for our free plugins).

    Thread Starter sspools

    (@sspools)

    Hi Trey, changing the settings did not resolve the issue, but when we tried to simulate the issue in the sandbox on the support link above, we could not replicate. This issue did not show up in the sandbox, which leads me to believe the issue lies with something on our end – not the plug-in per se.

    Do you have any recommendation on how we can find what’s causing the plug in to not behave properly on our site? When it works fine on your sandbox?

    Thread Starter sspools

    (@sspools)

    Trey, any thoughts/insights?

    Plugin Support Trey

    (@ix3)

    Hey @sspools,

    These forums are strictly for the free versions of our plugins. It is against the forum guidelines to post about Pro (commercial) plugins. Please contact our support team at the link I provided above and they’ll be able to answer your questions.

Viewing 7 replies - 1 through 7 (of 7 total)
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