New Shortodes Don’t Work

  • Resolved b3ndoyle

    (@b3ndoyle)


    2 years, 7 months ago

    Hi, I’m trying to add a shortcode into a new blog post and it doesn’t work.

    [rating stars="4.0"]

    It works on all other blog posts, for whatever reason, on new posts I don’t get stars. I get:

    4.0 out of 5.0 stars

    Can you help?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Chris J. Z?hller

    (@seezee)

    Hi, I tried to look at the post, but it’s 404 not found.

    Please open developer tools and look at the console to see if there are any errors related to the plugin.

    Check for plugin conflicts — there might be a plugin active on this post that is not active on other posts. Also check the template — if it’s a different template from you other posts, it may contain conflicting code.

    Try deleting the post and recreating it as a new post.

    BTW your cookies plugin is also throwing errors. It’s possible that when that error occurs it stops JavaScript execution including the JS from Five Star Ratings Shortcode.

    Keep me posted.

    Plugin Author Chris J. Z?hller

    (@seezee)

    Also, I noticed you are hiding the numeric output and substituting your own. You don’t have to do that. For the first review on this page (https://www.petcheckers.co.uk/best-non-clumping-cat-litter/) just enter [rating stars=”4.1″] and it will output 4.1. If you look at the source code, there’s a screen reader text — and since you used [rating stars=”4.0″] it doesn’t agree with your displayed rating.

    Plugin Author Chris J. Z?hller

    (@seezee)

    @b3ndoyle Did you resolve this?

    Plugin Author Chris J. Z?hller

    (@seezee)

    Closing this support request since the original poster is non-responsive.

Viewing 4 replies - 1 through 4 (of 4 total)
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