new reviews not showing – Marketing vs Reality of this plugin

  • Resolved designguide

    (@designguide)


    3 years, 1 month ago

    Hi Tom,

    reading free features marketing list, it’s clear, that the forever free version has the lack of the need of manually polling new reviews onto the site.

    This is/was acceptable…!

    Yesterday, the button was gone and I was searching long time on your website and on mine… wondering why I cannot find it like 9 days after activating the plugin…

    Today, reading the support answer, I have the feeling, that you might have integrated this bad behaviour intentionally, but please, before I vote for this plugin, explain what does this answer on another post mean?:

    So if you want to show your new reviews, you have to download the new ones under the “My Review” tab. (There will be a time-limited button)

    You are not cheating with your customers, right?

    Thanks in advance

    • This topic was modified 3 years, 1 month ago by designguide.
    • This topic was modified 3 years, 1 month ago by designguide.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Trustindex

    (@trustindex)

    Hello @designguide,

    First of all: Our customer do not need to update manually. The system will do it for them on a daily basis.

    For our free users, this post was written: https://www.trustindex.io/frequently-asked-questions/#limitation

    So, as you have read, free users are a constant cost to us (beyond continuous development and customer support), which we cannot afford. That is why the manual download is time-limited. After clicking, you have to wait for the next option so you can’t use it too often and take it away from other free users …

    I do not understand what is the cheating here.

    Let me know,
    Tom
    Trustindex

    Thread Starter designguide

    (@designguide)

    Hi Tom,
    thanks for your infos!

    I understand your point!

    1. Saving Costs
    I think, the problem is, that you distributed FAQ’s or How-to’s too often with different content.
    As avoiding costs and good reviews and visits on your website are important to you, I would consider to delete FAQ’s on WordPress but provide a link to your homepage instead… and reduce your content management while maintaining only one good page where you can find all answers…

    I personally assumed, the FAQ’s on WordPress and on your website would be the same… so I didn’t look them up on your website…

    2. Marketing descriptions
    Your plugin offers a lot of ease for customers…
    but your “detail” page on wordpress is a little confusing:

    `Get more features with our professional review software

    Link: Create a free account for more features!

    With the professional package, you’ll be able to display reviews from many of the top review websites, including Facebook, Yelp, Tripadvisor, and Airbnb. You’ll also be able to edit the widget image with a wide range of options, so you can cater to your demographic and increase the likelihood of conversion.`

    Here, people might think the professional review software features (or package) is included within creating a free account…

    I think your plugin and service is good enough to describe more detailed, what exactly can be achieved by a free account… (for 7 days…)

    Tell them, that they will get like about 8 e-mails from you during the following days with offers and informations…

    I hope my suggestions lead to all of the aims I stated above…

    Thanks and best regards

    Plugin Author Trustindex

    (@trustindex)

    Hello!

    1. Thanks for the tip, we will post the FAQ link to WordPress as well
    2. Yes, you are right.

    We will re-create the full readme, soon.

    Thank you again,
    Tom
    Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘new reviews not showing – Marketing vs Reality of this plugin’ is closed to new replies.