New reviews aren’t displaying

  • Resolved goyushek

    (@goyushek)


    2 months, 3 weeks ago

    Hi, I’ve been using “Widgets for OpenTable reviews” plugin for some time now. I’m having trouble downloading new reviews from OpenTable since mid-July this year. Every 10 days I get the option to download new reviews but nothing is happening. Google and Tripadvisor reviews plugins work just fine.

    I’ve tried deleting and reinstalling the plugin, disconnecting and reconnecting the restaurant page, nothing helps.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi,@goyushek !

    Please send us the whole troubleshooting text!

    https://snipboard.io/jbQgkG.jpg

    https://snipboard.io/JIlY2m.jpg

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter goyushek

    (@goyushek)

    Hi, here’s the troubleshooting text:

    URL: https://patisserieboissiere.com
    MySQL Version: 8.0.34
    WP Table Prefix: wp_3h0xkx52kr_
    WP Version: 6.6.1
    Server Name: patisserieboissiere.com
    Cookie Domain: patisserieboissiere.com
    CURL Library Present: Yes
    CSS path: /var/www/wp-content/uploads/trustindex-opentable-widget.css
    PHP Info: 
    	Version: 8.0.30.2
    	Memory Usage: 14.75MB
    	Memory Limit: 256M
    	Max Upload Size: 100M
    	Max Post Size: 100M
    	Allow URL fopen: On
    	Allow URL Include: Off
    	Display Errors: Off
    	Max Script Execution Time: 300 seconds
    	WP_HTTP_BLOCK_EXTERNAL: not defined
    	WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Opentable Reviews
    Plugin Version: 12.1.1
    Options: 
    	active: 1
    	page-details: Array
    		(
    		    [id] => r/patisserie-boissiere-restaurant-carmel-by-the-sea
    		    [name] => "Patisserie Boissiere Restaurant"
    		    [address] => Mission Between Ocean and 7th, Carmel By the Sea, CA, United States, 93921
    		    [avatar_url] => 
    		    [rating_number] => 387
    		    [rating_score] => 4.5
    		)
    		
    	subscription-id: 
    	proxy-check: 
    	style-id: 16
    	review-content: <div class="ti-widget" data-layout-id="16" data-set-id="" data-pid="" data-review-target-width="300" data-language="en" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform% ti-image-layout-thumbnail" data-id="cfcd208495d565ef66e7dff9f98764da" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" loading="lazy" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-text-container ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more" ></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-load-more-reviews-container"> <div class="ti-load-more-reviews-button" style="display: none">Load more</div> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap"><strong>PLATFORM_NAME</strong> rating score: </span><span class="nowrap"><strong>RATING_SCORE</strong> of RATING_SCALE, </span><span class="nowrap">based on <strong>RATING_NUMBER reviews</strong></span><!-- FOOTER FILTER TEXT --> </div> </div> <div class="ti-footer-filter-text"><!-- FOOTER FILTER TEXT --></div> </div> </div> 
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    		    [only-ratings] => 1
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    Reviews: Array
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    	            [id] => 1
    	            [hidden] => 0
    	            [user] => 
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-10.svg
    	            [text] => Wonderful dining experience in Parisian atmosphere. The service and food were excellent. I particularly loved the soupe de poisson with very fresh scallops, mussels and shrimp as well as the delicate tiramisu. We will be back!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-07-15
    	            [reviewId] => OT-271636-8027-190016897989
    	            [reply] => 
    	        )
    	
    	    [1] => stdClass Object
    	        (
    	            [id] => 2
    	            [hidden] => 0
    	            [user] => 
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-03.svg
    	            [text] => What a wonderful experience! My daughter and I had a wonderful meal before heading off to the theater. Food was amazing and the service was perfect! Can’t wait to come back!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-07-13
    	            [reviewId] => OT-271636-8000-120054396482
    	            [reply] => 
    	        )
    	
    	    [2] => stdClass Object
    	        (
    	            [id] => 3
    	            [hidden] => 0
    	            [user] => RonB
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-06.svg
    	            [text] => We were staying in Carmel to celebrate our 48th wedding anniversary and friends had recommended Patisserie Boissiere. We were very pleased with the atmosphere, the food, and especially the service.
    	            [rating] => 4.0
    	            [highlight] => 
    	            [date] => 2024-07-13
    	            [reviewId] => OT-271636-7990-120076439262
    	            [reply] => 
    	        )
    	
    	    [3] => stdClass Object
    	        (
    	            [id] => 4
    	            [hidden] => 0
    	            [user] => ElleanorC
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-05.svg
    	            [text] => It was a beautiful and comforting environment. Food was hot and spectacular. Everyone was so kind.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-07-08
    	            [reviewId] => OT-271636-7818-170024685687
    	            [reply] => 
    	        )
    	
    	    [4] => stdClass Object
    	        (
    	            [id] => 5
    	            [hidden] => 0
    	            [user] => 
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
    	            [text] => My husband and I were not impressed with our dinner at this place. The pasta was hard and the meat was crunchy in a bad way. The pastry we took to go was excellent.
    	            [rating] => 2.0
    	            [highlight] => 
    	            [date] => 2024-07-08
    	            [reviewId] => OT-271636-7965-150136971545
    	            [reply] => 
    	        )
    	
    	    [5] => stdClass Object
    	        (
    	            [id] => 6
    	            [hidden] => 0
    	            [user] => 
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-08.svg
    	            [text] => The food was too bad .. full of oils not tasty Its a cheap restaurant Maybe breakfast and bakery are good but the dinner is not worth a penny
    	            [rating] => 1.0
    	            [highlight] => 
    	            [date] => 2024-07-04
    	            [reviewId] => OT-271636-7937-170117524087
    	            [reply] => 
    	        )
    	
    	    [6] => stdClass Object
    	        (
    	            [id] => 7
    	            [hidden] => 0
    	            [user] => 
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-06.svg
    	            [text] => The restaurant was perfect for us. The food, wines and service was great. The desserts were over the top!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-06-30
    	            [reviewId] => OT-271636-7830-150215626105
    	            [reply] => 
    	        )
    	
    	    [7] => stdClass Object
    	        (
    	            [id] => 8
    	            [hidden] => 0
    	            [user] => BrianCL
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-07.svg
    	            [text] => Service was kind of slow at first, but the food was great. We had the bread, the baked Brie, the Caesar salad, the chicken pot pie, and the beef short ribs and enjoyed it all. We especially enjoyed the dessert: chocolate mousse cake and pot au chocolat. Lovely place.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-06-30
    	            [reviewId] => OT-271636-7883-170006303077
    	            [reply] => 
    	        )
    	
    	    [8] => stdClass Object
    	        (
    	            [id] => 9
    	            [hidden] => 0
    	            [user] => OliveT
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-06.svg
    	            [text] => Ty his was our second time at this restaurant. We loved it.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-06-23
    	            [reviewId] => OT-271636-7743-100029685670
    	            [reply] => 
    	        )
    	
    	    [9] => stdClass Object
    	        (
    	            [id] => 10
    	            [hidden] => 0
    	            [user] => KirkP
    	            [user_photo] => https://cdn.trustindex.io/assets/default-avatar/noprofile-03.svg
    	            [text] => Just a great and affordable option for dining in Carmel. I try to eat here every time that I’m in the area and I’m always happy with the experience.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2024-06-22
    	            [reviewId] => OT-271636-7848-170022672887
    	            [reply] => 
    	        )
    	
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    Active Theme: Hello Elementor 3.1.1
    Plugins: 
    	Asset CleanUp: Page Speed Booster (1.3.9.7 - active)
    	Autoptimize (3.1.12 - active)
    	Custom Post Type UI (1.17.1 - active)
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    	Enable Media Replace (4.1.5 - active)
    	Essential Addons for Elementor (6.0.2 - active)
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    	Site Kit by Google (1.134.0 - active)
    	UpdraftPlus - Backup/Restore (1.24.4 - active)
    	Widgets for Google Reviews (12.1.1 - active)
    	Widgets for Opentable Reviews (12.1.1 - active)
    	WPCode Lite (2.2.1 - active)
    	WP File Manager (8.0 - active)
    	WP Tripadvisor Review Widgets (12.1.1 - active)
    	Yoast SEO (23.3 - active)
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    Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi,@goyushek !

    Thank you for your details, we forwarded them to the IT team, we’ll get back to you as soon as possible!

    Feel free to write us, if you need any assistance,
    Trustindex

    Plugin Support szlifkaszilveszter28

    (@szlifkaszilveszter28)

    Hi,@goyushek!

    Thank you for your patience!

    We resolved the issue with Opentable. Could you try and reconnect the source?

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter goyushek

    (@goyushek)

    Hi, thank you for getting back to this issue.

    I reconnected the source, still no luck. I still have 6 days until I get to download new reviews. Maybe then it will be resolved?

    Thread Starter goyushek

    (@goyushek)

    That solved it, thanks!

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