New – Returning Customers

Just so I’m 100% clear what you’re referring to, can you please send us a screenshot of Orders tab you’re looking at? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat.

If you could also point out where the Customers tab used to be, that would help as well.

I, for one, still see the Customers tab under WooCommerce > Reports, if that’s what you’re referring to. Screenshot:

https://d.pr/i/OyVHim/YYxMK638h3

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

https://snipboard.io/wPWh0x.jpg

Here according to the woocommerce admin documentation, there should be a customers tab under “orders”.

And here, instead of the customer name, we usually see “new” or “returning” https://snipboard.io/QTjOZV.jpg

Report:

### WordPress Environment ###

WordPress address (URL): https://www.theginway.com/wordpress
Site address (URL): https://www.theginway.com
WC Version: 4.6.2
REST API Version: ? 4.6.2
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.24-3+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.47-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Il tuo server non ha la classe SoapClient attiva - alcuni plugin gateway che usano SOAP potrebbero non funzionare correttamente.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.2
WC Database Prefix: wpgw_
Dimensione totale database: 121.16MB
Dimensione dati database: 89.54MB
Dimensione indice database: 31.62MB
wpgw_woocommerce_sessions: Dati: 4.02MB + indice: 0.08MB + motore InnoDB
wpgw_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpgw_woocommerce_order_items: Dati: 0.34MB + indice: 0.14MB + motore InnoDB
wpgw_woocommerce_order_itemmeta: Dati: 6.47MB + indice: 2.95MB + motore InnoDB
wpgw_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpgw_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_woocommerce_payment_tokens: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wpgw_woocommerce_payment_tokenmeta: Dati: 0.09MB + indice: 0.09MB + motore InnoDB
wpgw_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_actionscheduler_actions: Dati: 11.02MB + indice: 9.56MB + motore InnoDB
wpgw_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_actionscheduler_logs: Dati: 2.02MB + indice: 1.84MB + motore InnoDB
wpgw_advanced_notifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_advanced_notification_triggers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_failed_logins: Dati: 0.11MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_global_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_login_activity: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_login_lockdown: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_aiowps_permanent_block: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_comments: Dati: 1.52MB + indice: 1.08MB + motore InnoDB
wpgw_ff_scheduled_actions: Dati: 0.16MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_entry_details: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_form_analytics: Dati: 2.02MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_form_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_logs: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_submissions: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wpgw_fluentform_submission_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_backup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_blocked: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_display_options: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_formmaker_groups: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_query: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_sessions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_submits: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_themes: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
wpgw_formmaker_views: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_frmt_form_entry: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_frmt_form_entry_meta: Dati: 0.14MB + indice: 0.05MB + motore InnoDB
wpgw_frmt_form_views: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
wpgw_hustle_entries: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_hustle_entries_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_hustle_modules: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_hustle_modules_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_hustle_tracking: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wpgw_itsec_opaque_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_litespeed_img_optm: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpgw_litespeed_optimizer: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_mailchimp_carts: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wpgw_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_ms_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_creations: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpgw_mv_images: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_mv_nutrition: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_mv_products: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_products_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_relations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_reviews: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_revisions: Dati: 0.42MB + indice: 0.00MB + motore InnoDB
wpgw_mv_settings: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wpgw_mv_shapes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_mv_supplies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_options: Dati: 11.45MB + indice: 0.38MB + motore InnoDB
wpgw_postmeta: Dati: 28.17MB + indice: 9.92MB + motore InnoDB
wpgw_posts: Dati: 3.47MB + indice: 0.72MB + motore InnoDB
wpgw_redirection_404: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpgw_redirection_logs: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_shortpixel_folders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_shortpixel_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_simmer_recipe_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_simmer_recipe_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_usermeta: Dati: 0.39MB + indice: 0.38MB + motore InnoDB
wpgw_users: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wpgw_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wc_customer_lookup: Dati: 0.19MB + indice: 0.16MB + motore InnoDB
wpgw_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_wc_order_product_lookup: Dati: 0.13MB + indice: 0.16MB + motore InnoDB
wpgw_wc_order_stats: Dati: 0.22MB + indice: 0.22MB + motore InnoDB
wpgw_wc_order_tax_lookup: Dati: 0.14MB + indice: 0.14MB + motore InnoDB
wpgw_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wpgw_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_wfconfig: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
wpgw_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wffilemods: Dati: 6.52MB + indice: 0.00MB + motore InnoDB
wpgw_wfhits: Dati: 0.48MB + indice: 0.19MB + motore InnoDB
wpgw_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wfissues: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
wpgw_wfknownfilelist: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
wpgw_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wflogins: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wpgw_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpgw_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_wfstatus: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
wpgw_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wpfm_backup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_wprm_ratings: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpgw_yith_wcmbs_downloads_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_yith_wcmc_register: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_yith_wcsc_commissions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_yith_wcsc_receivers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_yith_wc_stripe_blacklist: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_yith_ywsbs_activities_log: Dati: 0.48MB + indice: 0.00MB + motore InnoDB
wpgw_yith_ywsbs_delivery_schedules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpgw_yoast_indexable: Dati: 1.52MB + indice: 1.11MB + motore InnoDB
wpgw_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpgw_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpgw_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_yoast_seo_links: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpgw_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 187
boo_recipe: 1
cp_recipe: 1
ct_template: 16
custom_css: 1
forminator_forms: 4
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
jp_vid_sitemap: 2
mv_create: 1
nav_menu_item: 20
oembed_cache: 16
oxy_user_library: 1
page: 38
post: 30
product: 38
product_variation: 6
recipe: 2
revision: 230
shop_coupon: 17
shop_order: 2397
shop_order_refund: 37
wpmm_theme: 4
wprm_recipe: 1
yith-wcbm-badge: 2
yith-wcet-etemplate: 1
yith-wcmbs-plan: 1
ywcm_message: 1
ywcmbs-membership: 1006
ywsbs_subscription: 901

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.4

Code Snippets: by Code Snippets Pro – 2.14.0
Custom Fonts: by Brainstorm Force – 1.2.5
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1
Fluent Forms: by Contact Form - WPManageNinja LLC – 3.6.51
Forminator: by WPMU DEV – 1.14.0
Insert Headers and Footers: by WPBeginner – 1.4.6
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
My Custom Functionality: by Your Name – 1.0.0
Oxygen Gutenberg Integration: by Soflyy – 1.4
Oxygen Elements for WooCommerce: by Soflyy – 1.4 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
Oxygen: by Soflyy – 3.6
OxyPowerPack: by Emmanuel Laborin – 2.0.3
Recipe Card Blocks by WPZOOM: by WPZOOM – 2.7.4
Redirection: by John Godley – 4.9.2
ShortPixel Image Optimizer: by ShortPixel – 4.21.1
WooCommerce Side Cart: by XootiX – 2.1 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
Simple Banner: by Ryan Petersen – 2.7.0
Temporary Login Without Password: by StoreApps – 1.6.6
UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.16.34

User Role Editor: by Vladimir Garagulya – 4.57
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
WooCommerce Admin: by WooCommerce – 1.6.3 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
WooCommerce Advanced Notifications: by WooCommerce – 1.2.28 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Versione installata non testata con versione attiva di WooCommerce 4.6.2
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.9.6

WooCommerce Shipping & Tax: by Automattic – 1.25.1 (aggiornamento alla versione 1.25.2 disponibile) – Versione installata non testata con versione attiva di WooCommerce 4.6.2
WooCommerce: by Automattic – 4.6.2 (aggiornamento alla versione 4.7.0 disponibile)
Yoast SEO: by Team Yoast – 15.2.1
Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.7.1
WP Fastest Cache: by Emre Vona – 0.9.1.2
WP File Manager: by mndpsingh287 – 6.9
WP Mail SMTP: by WPForms – 2.5.1
YITH WooCommerce Badge Management Premium: by YITH – 1.4.6
YITH WooCommerce Cart Messages Premium: by YITH – 1.7.3
YITH WooCommerce Customize My Account Page: by YITH – 2.7.2
YITH WooCommerce Membership Premium: by YITH – 1.4.0
YITH WooCommerce Order Tracking Premium: by YITH – 1.6.9
YITH WooCommerce Stripe Premium: by YITH – 2.0.14
YITH WooCommerce Subscription Premium: by YITH – 2.2.0
YITH WooCommerce Wishlist Premium: by YITH – 3.0.16

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1888 - /shop/
Carrello: #41 - /carrello/
Pagamento: #42 - /checkout/
Il mio account: ? La pagina non contiene lo shortcode.
Termini e condizioni: #262 - /termini-e-condizioni/

### Theme ###

Name: Twenty Twenty Child
Version: 0.1.0
Author URL: https://-
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completato: 18.340
Oldest: 2020-10-12 17:51:45 +0200
Newest: 2020-11-11 20:31:24 +0100

Operazione non riuscita: 1
Oldest: 2020-09-19 16:02:18 +0200
Newest: 2020-09-19 16:02:18 +0200

In attesa: 645
Oldest: 2020-11-11 20:38:29 +0100
Newest: 2021-11-11 10:37:01 +0100

News about it?

https://snipboard.io/wPWh0x.jpg Here according to the woocommerce admin documentation, there should be a customers tab under “orders”.

Can you link me to the documentation you’re referring to please? There may be an error in there.

And here, instead of the customer name, we usually see “new” or “returning”

https://snipboard.io/QTjOZV.jpg

A fix for this was proposed in standalone WooCommerce Admin repo recently:

https://github.com/woocommerce/woocommerce-admin/pull/5820

Once that fix is added to WooCommerce, this bug will be resolved. ??

Thanks!

Hi @andreadellasala. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.