New restore media library function is not working

  • Resolved Orange Uglad

    (@rrestani)


    1 year, 11 months ago

    New restore media library function is not working. The button looks available but after I click it, the button greys out and nothing happens. I went to the media folder to see if I could manually check for resmush.it and all media files are still compressed. Then I tried to manually check disable resmush.it and that doesn’t work either.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor reSmush.it

    (@resmushit)

    Hi @rrestani,

    The restore button is functional only if you’ve preserved backup. Make sure that the “Do not preserve backup” was unticked, and has never been ticked. If it was, you may have lost the high quality copy of your original assets :/

    Regards,
    Charles

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