New Relic API Key setting fails, resulting in errors

  • Resolved rfair404

    (@rfair404)


    8 months, 2 weeks ago

    When activating the new relic monitoring extension, I follow the prompt to provide an API key for New Relic. I attempted to add the API key (user key, browser key, and ingest key) but there is an error: 

    API key verification failed: Internal Server Error

    As a result, there are now several new errors appearing in the logs:

    Deprecated: trim(): Passing null to parameter #1 ($string) of type string is deprecated in?/pubwebdev/html/source-release-v2.0.5-2024-07-09__17-20-59/custom-content/plugins/w3-total-cache/Root_Loader.php?on line?183
    Warning: include_once(/pubwebdev/html/source-release-v2.0.5-2024-07-09__17-20-59/custom-content/plugins): Failed to open stream: Permission denied in /pubwebdev/html/source-release-v2.0.5-2024-07-09__17-20-59/custom-content/plugins/w3-total-cache/Root_Loader.php on line 186
    Warning: include_once(): Failed opening '/pubwebdev/html/current/custom-content/plugins/' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /pubwebdev/html/source-release-v2.0.5-2024-07-09__17-20-59/custom-content/plugins/w3-total-cache/Root_Loader.php on line 186

    I inspected the value of $extensions in the RootLoader::run_extensions method and they contain NULL values, instead of the extension file path, as shown below. 

    array(2) { ["newrelic.include_rum"]=> NULL ["newrelic.use_php_function"]=> NULL }

    Questions for support:

    • Which API key should I use? (it would be very helpful if there was better documentation about which type of key is required)
    • How can I diagnose / troubleshoot the initial error when adding the API key?
    • Does the plugin need to be refactored, to skip extensions with a null value?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @rfair404

    Thank you for reaching out!
    Let me check this more and I’ll get back to you with more information

    Thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @rfair404

    Thank you for your patience.

    Can you pleas share extensions.active?and?extensions.active_frontend?parts from your?master.php?file.? Also check the file ownership and permissions for?/pubwebdev/html/source-release-v2.0.5-2024-07-09__17-20-59/custom-content/plugins

    Thanks!

    Hi @vmarko I have the same issue that @rfair404 reported, wondering if you can help? I am not able to save any API key in the Monitoring/New Relic settings area and the logs are full of the error

    [02-Oct-2024 20:10:41 UTC] PHP Warning: include_once(): Failed opening ‘/home/s21/public_html/wp-content/plugins/’ for inclusion (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) in /home/s21/public_html/wp-content/plugins/w3-total-cache/Root_Loader.php on line 187

    The plugins folder permissions are fine, and in the w3tc-config/master.php I have

    “extensions.active”: {
    “newrelic”: “w3-total-cache\/Extension_NewRelic_Plugin.php”
    },
    “extensions.active_frontend”: {
    “newrelic”: “*”
    },

Viewing 3 replies - 1 through 3 (of 3 total)
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