New products not showing up in Mailchimp

Hello, I’m sorry to hear that you are experiencing issues with syncing new products from your WooCommerce store to Mailchimp. Here’s a step-by-step guide to help troubleshoot and hopefully resolve the issue:

1. Identify the Product ID: First, we need to pinpoint the specific product that isn’t syncing. In your WordPress dashboard, navigate to WooCommerce > Products. Then, hover over the product in question to see its ID in the URL displayed at the bottom of your browser (it appears as post=123 where 123 is your product ID). If you can’t locate the Product ID, would by chance this be a subscription product? If so, what subscription plugin are you using?
2. Enable Remote Support: To allow for more in-depth troubleshooting, please enable remote support in the plugin settings. Go to WooCommerce > Settings > Advanced > Mailchimp. Here, you’ll find an option to enable support. Turning this on allows our support team to run diagnostics and see more details about what might be causing the sync issue.
3. Contact Support: With remote support enabled and the product ID noted, reply to this thread.
4. Check for Updates: It sounds like you’re up to date, but please ensure that your Mailchimp for WooCommerce plugin and all other related plugins and themes are up to date. Sometimes, compatibility issues arise from outdated software.

By following these steps, we can start to diagnose the issue more effectively. If you have any more details to share or other questions, don’t hesitate to post them here.

Thank you for reaching out, and I look forward to getting your products syncing correctly soon!

Thanks for your reply.

The product IDs that are not syncing are: 11650 and 11786

I have enabled remote support and made sure all plugins and themes are updated.

I look forward to getting my products synced correctly too!

Many thanks

Jim

Good day @jameat

Taking a look at those Product IDs we were able to see them synced across WooCommerce and Mailchimp.

Is it that they are still not showing up in Mailchimp on your end?

Thanks. Here’s what I have discovered.

If I create a brand new automated email from scratch, to email people who buy a specific product, then all the products appear correctly in the product list.

If however I replicate and edit a previous automation, then the newer products are missing from the list.

Is it just a case of having to build the automated emails from scratch each time and avoid replicating them?

Ah, I can bring even more clarity now.

It’s when I create a new automation using the ‘classic automations’ builder to send an email after the purchase of a specific product that the product list is not updating with new products.

If I create a new automation using the ‘customer journey’ builder then all the products appear.

The problem is that to use the ‘customer journey’ builder requires a paid plan, whereas the ‘classic automations’ builder is free.

I only need to send 1 confirmation email and not a whole string of emails so I don’t need the ‘customer journey’ facility.

Can you help?

Thanks for the additional information.

I went ahead and ran another test and used the Classic Automation feature in Mailchimp. I found that it’s necessary to type in the name of the product in order for them to Auto-complete and show up as a choice.

Beyond this we’re unable to provide much insight on any issues with the interface within the Mailchimp account, our team is focused on the integration functions and this appears to be geared towards the Mailchimp account in which we have limited insight.

For detailed support on Mailchimp’s broader feature set, the Mailchimp customer service team will be your best resource. They have the tools and access required to guide you through these features and address any account-specific queries. You can connect with them directly through this support link: https://mailchimp.com/help/. They offer an excellent chat service, which should be perfect for getting the specific help you need.

“I found that it’s necessary to type in the name of the product in order for them to Auto-complete and show up as a choice.”

How did you do that? I can’t find anywhere in Mailchimp where one can type in product names?

Thank you for this. I will also contact Mailchimp.

Ah, yes I get it. I just type in the product name where it says select product. Thanks that works!

@jameat Glad it worked out!