New Products in WooCommerce product catalogue won’t synchronise anymore

Hi Vera! ( @diemacherei2013 )

Thanks so much for reaching out to us about Facebook for WooCommerce. I’m happy to help out. ??

While we always recommend running the latest versions of WordPress, WooCommerce and the plugin, 3.8 shouldn’t be a problem here.

With our current version of the plugin, you’re looking at synchronization that happens hourly, so it makes sense that things wouldn’t be immediately available to tag.

Would you please let me know if this is still occurring or if, now that some time has passed, everything’s synchronizing appropriately?

Thanks so much, Vera!

Julie ??
SkyVerge

HI Julie! Thanks for getting back so quick.
Oddly enough it DID always happen quite quickly (seemed to me it was set to some sort of push system. whenever we changed a product it would immediately pick up on it. Thats why we’re spoiled I guess.)
Since 2 days no new product is beeing synchronized. Tried several things like uploading catalogue manually via link etc. Nothing of which helped.
It is very frustrating for me as I don’t even know where to keep searching ?? nor whom to ask around here..
Any help wouold be greatly appreciated.
Thanks

Hey @diemacherei2013,

Thanks so much for the added information here, I appreciate it! Yes, it was previously done on product update, so I can understand why it taking longer is a bit frustrating. We’re working on it! ??

What I’d like to do here is ask you to create a support request with us here:

https://skyverge.com/contact

Could you please also include your system status so we can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thanks so much!

Julie ??
SkyVerge

My products show synced on my wordpess but are showing on Facebook or IG, I am unable to tag my items on IG posts, please help

My products show synced on my wordpess products but are not showing on Facebook or IG, I am unable to tag my items on IG posts, please help

Hi @littlewingconnections!

So you’re saying that when you look at your Facebook Catalog, you’re seeing all your products synchronizing properly, is that correct?

Is the main issue here that you can’t get these products to display on your Facebook Shop or through Instagram?

Thanks so much for any other details!

Julie ??
SkyVerge

Hi, no it’s the opposite. On wordpress the items say synced. On FB the products are not showing.

Hi @littlewingconnections!

Thanks for coming back to me here, I appreciate it!

Do you have multiple Facebook Catalogs? Can you look through and see if any catalog has your products?

If no catalog has your products, would it be possible for you to share a system status with me here? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thanks so much!

Julie ??
SkyVerge