New product thumbnails don’t display at set size, are scaled down originals
-
Hello. My client and I are having trouble with WooCommerce on their site. We recently updated pictures of two of their products, the Lipotropic Super MIC under Latest Products, when we found that instead of saving as a 44:59 aspect ratio thumbnail as per the settings they instead saved as the original at 1:1 scaled down.
I checked the image and WooCommerce isn’t using the thumbnail image in the updated images like it should be. It’s doing this both on the Homepage, the Shop under Lipotropic Fat Burners and the Related Products on the product pages.
We have tried regenerating thumbnails and turning off plugins and witching themes to check for conflicts but the problem persisted. We have run out of ideas and need help with fixing this issue.
The website uses Porto Theme Version: 4.11.1 and WooCommerce Version 7.3.0. Please let us know if you know what might be the issue and how we can fix it. Thank you.
The page I need help with: [log in to see the link]
-
Hello. Thank you very much for responding. I checked the logs for a fatal error and this was the only one there:
fatal-errors-2023-02-10-48f738340351e8398a800cd470b5e275.log 2023-02-10T01:34:29+00:00 CRITICAL Uncaught Error: Call to undefined function ywrr_check_hash() in /home/customer/www/proteinpowershop.com/public_html/wp-content/plugins/yith-woocommerce-review-reminder-premium/class-yith-woocommerce-review-reminder.php:1288 Stack trace: #0 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-hook.php(308): YWRR_Review_Reminder->frontend_scripts('') #1 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/proteinpowershop.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/proteinpowershop.com/public_html/wp-includes/script-loader.php(2180): do_action('wp_enqueue_scri...') #4 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-customize-manager.php(455): wp_enqueue_scripts() #5 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-customize-manager.php(552): WP_Customize_Manager->wp_die(0, 'Non-existent ch...') #6 /home/ in /home/customer/www/proteinpowershop.com/public_html/wp-content/plugins/yith-woocommerce-review-reminder-premium/class-yith-woocommerce-review-reminder.php on line 1288 2023-02-10T01:46:31+00:00 CRITICAL Uncaught Error: Call to undefined function ywrr_check_hash() in /home/customer/www/proteinpowershop.com/public_html/wp-content/plugins/yith-woocommerce-review-reminder-premium/class-yith-woocommerce-review-reminder.php:1288 Stack trace: #0 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-hook.php(308): YWRR_Review_Reminder->frontend_scripts('') #1 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/proteinpowershop.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/proteinpowershop.com/public_html/wp-includes/script-loader.php(2180): do_action('wp_enqueue_scri...') #4 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-customize-manager.php(455): wp_enqueue_scripts() #5 /home/customer/www/proteinpowershop.com/public_html/wp-includes/class-wp-customize-manager.php(552): WP_Customize_Manager->wp_die(0, 'Non-existent ch...') #6 /home/ in /home/customer/www/proteinpowershop.com/public_html/wp-content/plugins/yith-woocommerce-review-reminder-premium/class-yith-woocommerce-review-reminder.php on line 1288Also, I generated a new report as well. My client rolled back the version number on WooCommerce, WooCommerce Blocks and PayPal. He said they were causing PayPal transaction problems.
` ### WordPress Environment ### WordPress address (URL): https://www.proteinpowershop.com Site address (URL): https://www.proteinpowershop.com WC Version: 6.9.2 REST API Version: ? 6.9.2 WC Blocks Version: ? 8.5.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.3.0 WC Database Prefix: wp_ Total Database Size: 159.09MB Database Data Size: 117.08MB Database Index Size: 42.01MB wp_woocommerce_sessions: Data: 8.02MB + Index: 0.17MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.44MB + Index: 0.13MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_actionscheduler_actions: Data: 2.02MB + Index: 1.38MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.52MB + Index: 1.80MB + Engine InnoDB wp_ac_abandoned_cart_history: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ac_email_templates: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_ac_guest_abandoned_cart_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ac_opened_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ac_sent_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ac_statistics: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_vanity_coupon_codes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aryo_activity_log: Data: 1.02MB + Index: 0.00MB + Engine InnoDB wp_caos_webfonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_caos_webfonts_subsets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cf7dbplugin_st: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cf7dbplugin_submits: Data: 0.47MB + Index: 0.27MB + Engine InnoDB wp_commentmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB wp_comments: Data: 3.52MB + Index: 1.66MB + Engine InnoDB wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cspv5_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_custom_404_pro_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_custom_404_pro_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailjet_wc_abandoned_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailjet_wc_abandoned_cart_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailjet_wc_guests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mc4wp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mp_timetable_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 9.36MB + Index: 1.25MB + Engine InnoDB wp_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 32.56MB + Index: 16.06MB + Engine InnoDB wp_posts: Data: 3.52MB + Index: 0.94MB + Engine InnoDB wp_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.13MB + Index: 0.02MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rtg_attachments: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_simple_history: Data: 1.02MB + Index: 0.17MB + Engine InnoDB wp_simple_history_contexts: Data: 3.02MB + Index: 3.09MB + Engine InnoDB wp_slicewp_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_affiliate_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_slicewp_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_commission_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_slicewp_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_slicewp_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_payment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_slicewp_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slicewp_payout_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_slicewp_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snp_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_solid_affiliates_bulk_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_solid_affiliate_affiliates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_solid_affiliate_affiliate_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_solid_affiliate_affiliate_product_rates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_solid_affiliate_creatives: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_solid_affiliate_payouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_solid_affiliate_referrals: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_solid_affiliate_visits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sp_users: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 5.52MB + Index: 7.03MB + Engine InnoDB wp_users: Data: 0.39MB + Index: 0.30MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_invoice_number_2021: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_invoice_number_2022: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.19MB + Index: 0.16MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.23MB + Index: 0.27MB + Engine InnoDB wp_wc_order_stats: Data: 0.20MB + Index: 0.25MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_zapier_history: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_wfblockediplog: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 19.55MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 1.02MB + Index: 0.08MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 9.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.16MB + Index: 0.06MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpuser_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpuser_group_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_WPUser_LoginAttempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpuser_login_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpuser_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpuser_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_indexable: Data: 2.52MB + Index: 0.61MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.16MB + Index: 0.22MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_ywrr_email_blocklist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ywrr_email_schedule: Data: 0.33MB + Index: 0.00MB + Engine InnoDB wp_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB ### Post Type Counts ### attachment: 1540 b2bking_custom_role: 1 b2bking_grule: 1 block: 25 custom-css-js: 2 customize_changeset: 10 custom_css: 1 err-review-reminders: 161 faq: 27 fgf_master_log: 23 fgf_rules: 2 itsec-dash-card: 26 itsec-dashboard: 5 member: 8 mp-column: 6 mp-event: 4 nav_menu_item: 77 page: 39 post: 26 product: 51 product_variation: 96 projects: 1 revision: 155 seedprod: 1 shop_coupon: 1883 shop_order: 2451 shop_order_refund: 45 snp_popups: 2 tm_pb_layout: 10 wafs: 2 wc_mmqw: 1 wpcf7_contact_form: 6 wpcode: 4 wphb_minify_group: 5 wpoptins: 1 wpop_skins: 1 yith_wcan_preset: 2 ywar_reviews: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (70) ### Redirect 404 to Homepage: by pipdig – 1.0 Ninja Popups Themes Pack: by ArsCode – 1.4 Ninja Popups: by ArsCode – 4.7.8 Checkout Address Autocomplete for WooCommerce: by eCreations – 2.0.7 Cherry Live Demo Mods Switcher: by Cherry Team – 1.1 Cherry Sidebars: by Zemez – 1.1.3 Classic Editor: by WordPress Contributors – 1.6.2 Classic Widgets: by WordPress Contributors – 0.3 Code Snippets: by Code Snippets Pro – 3.2.2 Contact Form 7: by Takayuki Miyoshi – 5.7.3 CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8 Custom 404 Pro: by Kunal Nagar – 3.7.2 Simple Custom CSS and JS: by SilkyPress.com – 3.42 Dynamic Featured Image: by Ankit Pokhrel – 3.7.0 Easy WP SMTP: by Easy WP SMTP team – 1.5.3 Site Kit by Google: by Google – 1.93.0 GTranslate: by Translate AI Multilingual Solutions – 2.9.15 Opt-In Content Locker: by Halfdata Inc. – 2.83 Improved Badges for WooCommerce: by XforWooCommerce – 4.3.2 WPCode Lite: by WPCode – 2.0.7 WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0 Logout to Homepage: by Jay Holtslander – 1.0.1 Mailjet for WordPress: by Mailjet SAS – 5.3.6 Porto Theme - Functionality: by P-Themes – 1.3.6 Post Types Order: by Nsp Code – 1.9.9.2 Real Thumbnail Generator (Free): by devowl.io – 2.6.28 Redirection: by John Godley – 5.3.9 Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.19 Send email to customer on cancelled order in WooCommerce: by Laura Díaz – 1.1 SliceWP Add-On - Affiliate Commission Rates: by SliceWP – 1.0.6 SliceWP Add-On - Affiliate Coupons: by SliceWP – 1.0.11 SliceWP Add-On - Affiliate Social Share: by SliceWP – 1.0.4 SliceWP Add-On - Affiliate Start ID: by SliceWP – 1.0.1 SliceWP Add-On - Custom Affiliate Fields: by SliceWP – 1.0.2 SliceWP Add-On - Custom Affiliate Slug: by SliceWP – 1.0.1 SliceWP Add-On - Product Commission Rates: by SliceWP – 1.0.4 SliceWP Add-On - Reports: by SliceWP – 1.0.7 SliceWP Add-On - Store Credit: by SliceWP – 1.0.0 SliceWP: by SliceWP – 1.0.86 SiteOrigin CSS: by SiteOrigin – 1.5.5 SVG Support: by Benbodhi – 2.5.5 Synctrack Add Paypal Tracking: by Omegatheme – 1.0.0 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.4 Top Bar: by WP Darko – 3.0.4 User Switching: by John Blackbourn & contributors – 1.7.0 WooCommerce Blocks: by Automattic – 8.5.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3 Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1 Woo - Send Email on Cancelled or Failed Order: by Tickera.com – 1.0.0 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5 WooCommerce Bulk Discount: by Rene Puchinger – 3.0 WooCommerce Direct Checkout: by QuadLayers – 2.7.7 WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.5 WooCommerce PayPal Payments: by WooCommerce – 1.9.1 (update to version 2.0.2 is available) PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.2 WooCommerce Shipment Tracking: by WooCommerce – 2.0.0 WooCommerce Zapier: by OM4 Software – 2.3.1 WooCommerce: by Automattic – 6.9.2 (update to version 7.3.0 is available) Wordfence Security: by Wordfence – 7.8.2 Yoast SEO: by Team Yoast – 20.1 WP Crontrol: by John Blackbourn & crontributors – 1.15.1 WP Disable Automatic Updates: by Daniele De Rosa – 1.1 WP Rollback: by GiveWP.com – 1.7.3 ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3 Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.9 YITH WooCommerce Ajax Product Filter: by YITH – 4.19.0 YITH WooCommerce Ajax Search: by YITH – 1.26.0 YITH WooCommerce Customize My Account Page Premium: by YITH – 3.17.1 YITH WooCommerce Review Reminder Premium: by YITH – 1.22.0 YITH WooCommerce SMS Notifications Premium: by YITH – 1.3.1 ### Inactive Plugins (35) ### Activity Log: by Activity Log Team – 2.8.5 All-in-One WP Migration: by ServMask – 7.70 CF Page or Post Duplicator: by Carlos Fazenda – 6.0 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7 Duplicate Page: by mndpsingh287 – 4.5.1 Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3 File Manager Advanced: by modalweb – 5.0.2 Google XML Sitemaps: by Auctollo – 4.1.7 LoginPress - Customizing the WordPress Login Screen.: by WPBrigade – 1.7.0 Mailchimp for WooCommerce: by Mailchimp – 2.7.6 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.1 MC4WP: Mailchimp for WordPress Premium: by ibericode – 4.8.13 Minimum and Maximum Quantity for WooCommerce: by theDotstore – 1.0.8 Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0 PayPal for WooCommerce: by Angell EYE – 3.0.33 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 SeedProd Coming Soon Page Pro: by SeedProd – 5.12.0 Simple History: by P?r Thernstr?m – 3.4.0 SiteGround Optimizer: by SiteGround – 7.3.0 Slider Revolution: by ThemePunch – 5.4.8 Smush: by WPMU DEV – 3.12.4 Social Slider Feed: by creativemotion – 2.1.0 Temporary Login Without Password: by StoreApps – 1.8.1.1 WooCommerce Offline Credit Card Processing: by WP Lab – 1.7.9 Woo Store Vacation: by MyPreview – 1.6.4 WP Fastest Cache: by Emre Vona – 1.1.1 WP Fastest Cache Premium: by Emre Vona – 1.6.4 WP File Manager: by mndpsingh287 – 7.1.8 WP Notification Bars: by MyThemeShop – 1.0.12 WPOptin: by Danish Ali Malik – 1.2.4 WPOptin (Premium): by Danish Ali Malik – 1.2.3 WP phpMyAdmin: by Puvox.software – 5.2.1 Wp Theme plugin Download: by Abhay Yadav – 1.3 YITH WooCommerce Advanced Reviews Premium: by YITH – 1.6.5 YITH WooCommerce Order Tracking Premium: by YITH – 1.5.4 ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) Taxonomies: Product Visibility: rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #207 - /shop/ Cart: #208 - /cart/ Checkout: #209 - /checkout/ My account: #210 - /my-account/ Terms and conditions: #1756 - /terms-and-conditions-of-use/ ### Theme ### Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ? Parent Theme Name: Porto Parent Theme Version: 4.11.1 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ? ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0 porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 5.2.0 porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php porto-child/woocommerce/emails/admin-cancelled-order.php version - is out of date. The core version is 4.1.0 porto-child/woocommerce/emails/admin-failed-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/admin-new-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-completed-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-invoice.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-new-account.php version - is out of date. The core version is 6.0.0 porto-child/woocommerce/emails/customer-note.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-on-hold-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-processing-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-refunded-order.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/customer-reset-password.php version - is out of date. The core version is 4.0.0 porto-child/woocommerce/emails/email-footer.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/email-header.php version - is out of date. The core version is 4.0.0 porto-child/woocommerce/emails/email-order-details.php version - is out of date. The core version is 3.7.0 porto-child/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 porto-child/woocommerce/emails/plain/customer-reset-password.php porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 6.0.0 porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto-child/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 6.5.0 porto/woocommerce/order/tracking.php porto/woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php porto/woocommerce/content-product_cat.php Outdated Templates: ? Learn how to update ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: US WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? Vault enabled: ? Logging enabled: ? Reference Transactions: – Used PayPal Checkout plugin: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2023-02-12 13:06:17 -05:00 Options: ? Notes: 116 Onboarding: completed ### Action Scheduler ### Complete: 3,557 Oldest: 2023-01-12 09:56:25 +0000 Newest: 2023-02-12 09:19:08 +0000 Pending: 4 Oldest: 2023-02-12 09:34:12 +0000 Newest: 2024-01-01 05:00:01 +0000 ### WooCommerce Zapier ### Database Version: ? 14 Detailed Logging Enabled: No Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 39 Task History Record Count: ? 2138 Webhook #32: WooCommerce Zapier - Status: active - Trigger: customer.created - Delivery Count: 203 Webhook #31: WooCommerce Zapier - Status: active - Trigger: order.created - Delivery Count: 212 Deleted Webhook Delivery Count: 1723 ### Status report information ### Generated at: 2023-02-12 04:22:23 -05:00 `Let me know if this helps. The images are still the scaled down originals and not the thumbnails like they should be. Would reuploading the images help? Would WooCommerce regenerate the image and use the proper thumbnails in this earlier version? If you look at the site, the images for the Super MIC bottles should be the same size as the other product images.
Hello,
when we found that instead of saving as a 44:59 aspect ratio thumbnail as per the settings they instead saved as the original at 1:1 scaled down.To clarify, can you tell me where is the 44:59 aspect ratio configured in your site? Are you referring to the settings under Appearance > Customize > WooCommerce > Product Images? Or another section via plugins?
Can you try the recommendations that are in this web article: How To Change Product Image Size, does that make a difference?
Let us know if there are any questions ??
Hello Igor. I’ve checked this previously, but I’m afraid it does not with help our current problem. It is not our original image sizes that are the problem, it’s that WooCommerce is not generating and displaying the thumbnails that it is set to display. That’s the problem we need help with.
It didn’t have this problem when we first uploaded products but now that we need a product image updated it is one because it is not displaying the 44:59 aspect ratio thumbnail like the previous product images but instead the original square image.
We need the product image displayed on the Shop, Homepage and Related Products to be the thumbnail, not the original image. Is there anything that can be done to fix this?
- The topic ‘New product thumbnails don’t display at set size, are scaled down originals’ is closed to new replies.
