New product is not included in feed

  • Resolved polykristoffer

    (@polykristoffer)


    6 months, 3 weeks ago

    Hi!

    Thanks for an excellent feed plugin! We are launching a new product in a week and have managed to include the product variants in all our feeds but not the swedish one “Google Shopping SE”, feed number 87461 (main language). Have cleared cache, purged cache, re-created the feed but still nothing.

    The SKU of one of the new product variant 5908120508 for testing.

    Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @polykristoffer,

    Thanks for reaching out, and I’m glad to hear the feed plugin has been helpful!

    Regarding the issue with your “Google Shopping SE” feed, are you still using the WPML multilingual plugin for your site? If so, have you enabled our product feed compatibility from the WPML settings window as per our documentation? You can follow the steps outlined in this guide (see step 3).

    Let me know if that helps or if you need further assistance!

    Best regards,

    Thread Starter polykristoffer

    (@polykristoffer)

    Hi, thanks for helping!

    Yes, still use WPML, but the problem is in our main language (swedish) feed, that is not picking up on our new products. The translated versions (english) of the feed is including the new products.

    Best regards
    Kristoffer

    Hi @polykristoffer ,

    Could you please also check if there is any error at the top of your Swedish feed on the feed configuration page?

    Also, to fully understand the issue, we need some more information, such as

    1. Screenshots of your Full feed attributes, feed filter, and feed settings section.
    2. Also, please provide the feed link.

    As this is sensitive information, could you please provide us with this information on our official support channel here?

    Best Regards,

    Hi @polykristoffer,

    As we are communicating on our support channel, I am marking the thread as resolved. You can always open a ticket here if you need to.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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