New posts not displaying

  • Some visitors to the site I manage are reporting that the newest posts are not being displayed on the homepage. I have not encountered this problem myself.

    I have recommended browser refresh & cache clearing, and have done a cache purge within WP regularly. For some people, the browser page refresh is sufficient, for others Ctrl-F5 does the trick and for others, nothing works. They are stuck seeing posts from more than a week ago (we post daily). There is no common thread of a particular browser or OS being affected. I routinely use Chrome, but have had plenty of Chrome users report the problem.

    To the best of my knowledge, the problem started just before Christmas, so since version 6.7.1 was released, though as far as I can tell there were a number of weeks between it being installed and the problem beginning.

    I haven’t installed any new plugins or begun using a new theme during this time. And because I can’t replicate the issue, it makes troubleshooting very difficult.

    • This topic was modified 1 month, 1 week ago by westham60.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @westham60

    I checked the page you shared and noticed the latest posts from 21st January, perhaps I am seeing the most recent ones https://monosnap.com/file/xBU4L6aoBYeKD0YIi8HxCSu4GFl7O5

    But such issues may happen due to multiple levels of caching happening on your site, It seems you are using WP-Optimize & Cloudflare. You can check if you have Preload cache enabled in the WP Optimize plugin and see if clearing and disabling the preload caching helps resolve the issue.

    Also since you are using Cloudflare, you can use a cache plugin that integrates with Cloudflare so that clearing cache on your site will also trigger a cache purge on Cloudflare which will help avoid such issues.

    Regards,
    Saurabh

    Thread Starter westham60

    (@westham60)

    Saurabh

    Thank you for this. I will start with the preload suggestion, and then move to the Cloudflare area (it must have been chosen by the host because it is not something I specifically opted for). Do you happen to know of any plugins that work with Cloudflare?

    David

    Thread Starter westham60

    (@westham60)

    Saurabh

    As far as I can tell, this (free) version of WP-Optimise doesn’t have the option of having precaching on/off or clearing it. There is an option for a Scheduled preload which is already off, and a button to manually run (but not clear) Preload.

    I have turned off page caching within WP-Optimise entirely.

    • This reply was modified 1 month, 1 week ago by westham60.

    Do you happen to know of any plugins that work with Cloudflare?

    Any Cloudflare plugin will have to connect to YOUR Cloudflare account to clear the cache. Since you didn’t set up Cloudflare yourself (your domain doesn’t use Cloudflare nameservers and it resolves to a non-Cloudflare IP address), no generic Cloudflare plugin is going to help you.

    You need to work with your hosting provider to fix this.

    Thread Starter westham60

    (@westham60)

    Thanks for this, George. Looking at my hosting dashboard, there is a Flush Cache option, so I have done that and we shall see (there is no reference to Cloudflare).

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.

Tags