New plugin install, not restricting access

Hi @redkatdesign,

May we know how your restriction is currently set up?

Please note: Content Control restricts access to media at the content level via the media attachment pages. Content Control does not restrict access at the server level to actual media files (e.g.: .jpg, .gif, .pdf, and .webp files).

This means that this plugin can restrict a page where, for example, the button with a link to the PDF is posted, but users will still be able to see the PDF file if they access the direct link of the PDF file.

We’d still like to know more about how your current settings are setup so we can guide you accordingly.

We’ll wait for your response!

Hi Kim I have replied to you via the email i received. I cant publicly give information on a forum due to client confidentiality but happy to deal with you directly via email. Thanks for your help

Hi @redkatdesign,

We haven’t received your reply in our support ticket queue. Would it be alright to resend your reply using the contact form here: https://code-atlantic.com/contact/

We’ll wait for your email!

Hi Kim, Ive copied and pasted the email i sent onto the contact form link you gave above. I cant supply the screenshots as your contact form doesnt allow uploads. If you need further information then please reply to my email so we can actually correspond on email to resolve the issue. Thanks for your help

Hi @redkatdesign

Thank you for submitting a support request. We saw your email, and replied to it.

Could you please check your inbox? The domain you have provided is not working.

Thank you!

have replied to your email

Hi @redkatdesign

We received your message and replied to it.

Please have a look at your inbox.

Thank you!